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New users cannot login

Posted on 2014-03-28
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Last Modified: 2014-06-03
Hello All,

I have updated to Joomla 3.2.3 and new users cannot login. The error message is: Username and password do not match or you do not have an account yet.

On the backend I can see the account, I try and reset the password as super admin, but to no avail.

This seems to be a similar issue that was experience with 3.2.0 as discussed here: http://alterbrains.com/blog/100-joomla-3-2-passwords-issue-problem-solution

I have tried the solutions above, but those did not work. Supposedly reading through the comments v3.2.3 was suppose to fix this issue.

Does anyone have some solutions/ideas?

Thanks,

neo
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Question by:Morgan
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7 Comments
 
LVL 27

Expert Comment

by:lenamtl
ID: 39964138
Are you using Community Builder or only Joomla login?

Is this happening only to new user?

What was the prior version before the update?
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LVL 1

Author Comment

by:Morgan
ID: 39967283
Hello Lenamtl,

This is only for the back end login for the site. I am using the standard Joomla Login.

It is only occurring to new accounts. Existing account still work - though I have not tried resetting the password on these existing accounts to see if password changes are being saved.

I believe the issue is with passwords. As stated I can create the admin account; I can save the account and than see the account, but the user cannot login with the account.

The previous version of Joomla was 3.2.

Thanks,

Morgan
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LVL 27

Expert Comment

by:lenamtl
ID: 39983538
Hi,

Check at the end of the instruction page
there are steps to verify the Database and a troubleshoothing section
http://docs.joomla.org/J3.2:Upgrading_from_an_existing_version

other
http://docs.joomla.org/J3.2:Cannot_log_in_to_Joomla_frontend
http://docs.joomla.org/J3.2:Known_upgrading_issues_and_solutions
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LVL 1

Author Comment

by:Morgan
ID: 39986743
Hello Lenamtl,

I have come across those links listed. They did not resolve the issue, but neither did they really "address" my specific issue. the closest out of those links was the user cannot log in to Joomla frontend.

This issue is a backend issue for my content editors. I create the accounts.

As of right now I reverted back to 3.2 as this is an issue that I cannot go on with out.


Do you have any other idea's?
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LVL 27

Expert Comment

by:lenamtl
ID: 39988572
The 3.4 will be ready only on july ...

I'm wondering have you made the upgrade online or locally on your PC?

Sometimes doing the updates online can cause issues (file access, permission)
and doing local updates can cause other issues different DB or Server setup...

Also maybe using a third party component like Community Builder could fix the problem.
(login and registration module are different)
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LVL 1

Author Comment

by:Morgan
ID: 39988824
Hello lenamtl,

I don't have any registered users and so Comm unity Builder is not for me. I have only back end administrators (my editors).  Our website has 300+ pages and so I have editors that help with page up keep - there are about 20 editors in all.

As the super user, when I create a new editor (after joomla update) the new editor cannot log in - receiving the error message outlined in my first post. As the super user I can see the new editor on the back end, but the new editor cannot log in.

Thanks,

neo
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LVL 27

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lenamtl earned 1500 total points
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