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Mac User on Windows 2008 R2 Domain Getting Error When Copying Files to Network Share

Posted on 2014-03-28
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Last Modified: 2014-07-22
Hello Experts,
     One of our mac users is getting an intermittent issue when trying to copy files from his mac onto one of our shares.  The share he is trying to copy to is on our Windows domain and open to all users.  In the past this was not a problem and worked for him as well as the other mac users we have.  When he is transferring large video files about 70% of the time he will get the following error:

The Finder can't complete the operation because some data in "file.avi" can't be read or written. (Error code -36)

If we log him in via a windows system he is able to transfer without any issue.  Is this a network issue or hardware issue with his mac?  He is running Mavericks.  Thanks for the help.
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Question by:sdpads
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LVL 9

Expert Comment

by:Christopher Jay Wolff
ID: 39963012
-36 is listed as an..

ioErr

and is considered no fun at all.

Here is a discussion about file sizes, but it is only to generate ideas.  It may not be the thing.  But you can download the app that looks up error codes from Red Menace,
https://discussions.apple.com/thread/1325571?start=0&tstart=0

or check error codes at...
http://www.opensource.apple.com/source/CarbonHeaders/CarbonHeaders-18.1/MacErrors.h

MIght check and reseat hardware connections, make sure nothing broke.  Sounds like you probably want to back up the disk right away, and run DiskDoctor or equivalent, if the AVIs are from the MAC.  The disk may be starting to go.
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Christopher Jay Wolff earned 2000 total points
ID: 39963197
Here's something else I ran across about how you should experiment with disabling named streams to rid yourself of -36..
Another angle on the -36 error.

and is from the page...
http://support.apple.com/kb/HT4017
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Author Comment

by:sdpads
ID: 39963215
Thanks for the great info.  I'll see if he can test transferring from a different disk.  If that works for him it could definitely be the disk going bad.

I will also look at disabling those streams and see if that resolves the issue.  I'll keep you posted.

Thanks again.
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