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Google's Apps Migration for Microsoft Outlook Failures

Posted on 2014-03-28
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Last Modified: 2014-04-08
Hello,

I am attempting to import a users emails into Google Apps. I have done this for a couple others and never had this issue. The user only have 1 Outlook Profile with 3 emails configured to go into it.  Every time I run the migration tool I receive: "This typically occurs when Outlook has too many profiles. To resolve this issue, reduce the number of profiles to 10 or fewer." . I have used: Google Apps  Toolbox Analyer with multiple zipped log files. I have enable permissions for EVERYONE to have read and write to the entire folder expecting, that might be an issue however to no avail.

Please help.
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Question by:Kevin Portell
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LVL 13

Expert Comment

by:Alexios
ID: 39963713
Hello

Another explanation to your error

Microsoft Outlook is unable to load the correct gsync32.dll file. Please verify that the only copy in your system is either under the C:\Program Files\Google\Google Apps Sync directory or C:\Program Files (x86)\Google\Google Apps Sync directory and that the running user has permission to execute it.

Check again the permissions

More details you can find here:
https://support.google.com/a/users/answer/2648925?hl=en
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Author Comment

by:Kevin Portell
ID: 39965317
Same issue unfortunately. I even gave All permissions to this user and Everyone as well. I confirmed that there was only one copy of  gsync32.dll as well.
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LVL 13

Expert Comment

by:Alexios
ID: 39966289
Just for test purposes, try the migration process from the same PC but from an account with administrator rights

You can copy the Outlook data from the user's profile into administrator profile for better results

The results will show if the permissions is the matter of the errors
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Accepted Solution

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Kevin Portell earned 0 total points
ID: 39975926
I called up Google and they were not able to get a full understanding of what was happening. Finally because there is a corruption in the Outlook profile I had to run the Migration tool 2 times. Once with just the calendar and the the contacts and another time with just the email migrating. When I attempted to run it with it migrating everything it would always fail.
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LVL 14

Expert Comment

by:Allen Falcon
ID: 39977889
We generally recommend running cal and contacts first, then mail as a standard practice, especially if the outlook client has multiple profiles.
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Author Closing Comment

by:Kevin Portell
ID: 39985531
The reason that I am selecting my answer as the solution is because at the end of the day it is what worked. This is my first time doing this and just want to share the knowledge. I gave it a B because while it worked and a cause was found it wasn't in the intended scope of the procedure.
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