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Dell OpenManage Essentials on Server 2008 Domain Controller

Posted on 2014-03-29
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Last Modified: 2016-11-23
I am trying to run Dell OpenManage Essentials from a Server 2008 DC. I followed the instructions related to installation on a DC, including the creation of a set account to run SQL 2012 Express. But I am unable to load the program - it is stuck on the splash screen - if I double-click on the splash screen, I get the errors in the attached file.

Searching Dell forums, the posts point to contacting Dell support - but this server is no longer under warranty and they won't help me with it. I could install it on my new server, but would prefer to run it on my backup. I have successfully installed OME on a Server 2008 DC for a different client using the same steps, so I'm sure it isn't just that it's on a DC.

Looking in the app log, I get 2 errors every time I try to open the program (or if I keep it open, they recur regularly):

- System
  - Provider
   [ Name]  .NET Runtime
   - EventID 1023
   [ Qualifiers]  0
    Level 2
    Task 0
    Keywords 0x80000000000000
   - TimeCreated
   [ SystemTime]  2014-03-28T20:23:03.000Z
    EventRecordID 31738
    Channel Application
    Computer server.domain.com
    Security
 - EventData
   Application: Dell.ManagementEssentials.Service.HostService.exe Framework Version: v4.0.30319 Description: The process was terminated due to an internal error in the .NET Runtime at IP 6D71CD8B (6D5A0000) with exit code 80131506.  

- System
  - Provider
   [ Name]  Application Error
   - EventID 1000
   [ Qualifiers]  0
    Level 2
    Task 100
    Keywords 0x80000000000000
   - TimeCreated
   [ SystemTime]  2014-03-28T20:23:03.000Z
    EventRecordID 31739
    Channel Application
    Computer server.domain.com
    Security
 - EventData
   Dell.ManagementEssentials.Service.HostService.exe
   9999.9999.9999.9999
   51b71572
   clr.dll
   4.0.30319.18063
   526767c6
   c0000005
   0017cd8b

I have uninstalled everything (OME, SQL, .NET 4.5) and re-installed but get the same result. I do have Windows Update Server running on the server also.

Any help is greatly appreciated. Thanks
OME-errors.html
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Question by:fisher_king
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Expert Comment

by:Delete
ID: 39964600
Some questions that might help troubleshoot.

1. Is this server fully up to date on patches?
2. When you installed OME did you do so as an Administrator?
3. Did you let OME install .NET and configure IIS?
4. Can you review the OME logs and see if there may be more descriptive information (C:\Windows\Temp\InstallUtil.log)?
5. Is IE: ESC enabled?
6. What happens if you run the browser as an admin?
7. Have you tried different browsers?
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Author Comment

by:fisher_king
ID: 39965890
Thanks for the reply.

1. Yes
2. Yes (a Domain Admin account but not the Administrator account)
3. Yes
4. I reviewed the log and the only thing I found that was suspicious is this:

RemoveWindowsGroups(...)

Exception thrown while uninstalling our windows security groups.
System.NullReferenceException: Object reference not set to an instance of an object.
   at Helpers.Extensions.WindowsGroupInfo.GetLocalGroups(IList`1 groupNames)
   at Helpers.Extensions.WindowsGroupInfo.GetLocalGroups()
   at InstallUtil.Installers.Database.Database.RemoveWindowsGroups(SqlConnection sqlConnection)
   at InstallUtil.Installers.Database.Database.Install(DatabaseOptions databaseOptions)

Not sure if it makes sense to you. I can post the entire log if you prefer - but it includes the original install, uninstall, then newest install.

5. It was - I disabled it and received the same errors
6. Same
7. Firefox
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LVL 7

Expert Comment

by:Delete
ID: 39967220
This hotfix looks like it might be related to your issue.  The hotfix is for .NET 4 and issues with the clr.dll.

Information about the hotfix:
http://support.microsoft.com/kb/2640103

Hotfix Download:
http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=2640103
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Author Comment

by:fisher_king
ID: 39967370
That certainly looks like my issue. When I tried to run the hotfix I got this:

KB2640103 does not apply, or is blocked by another condition on your computer.

I verified that it is not blocked because of being downloaded and I ran as an Administrator. Looking in the Control Panel, I have .NET 3.5 SP1 and .NET 4.5 installed, but not .NET 4.
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LVL 7

Accepted Solution

by:
Delete earned 500 total points
ID: 39968281
Sorry, I'm out of ideas.  My suggestion would be to open a ticket with Dell if you haven't already.  Your not the only one to have the issue you are having, but unfortunately the only official Dell answers I can find is them suggesting the user to open a Dell ticket.

That is unless anyone else here can offer other suggestions.
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Author Comment

by:fisher_king
ID: 39968298
No problem and thanks for all your help. I will leave it open a to see if anyone else offers any input.

Thanks again for your help.
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Author Comment

by:fisher_king
ID: 39980477
Decided to uninstall OME and use IT Assistant instead. Thanks again for your help.
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Author Comment

by:fisher_king
ID: 39980519
I don't know if they are related, but I had issues with ITA also - see this thread:

http://en.community.dell.com/support-forums/servers/f/177/t/19247089.aspx

In addition to the Java change, I ended up disabling IPv6 for it to work.
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LVL 7

Expert Comment

by:Delete
ID: 39980579
No problem, sorry I couldn't help get OME working for you.  I wouldn't think the ITA solution you found would help with OME but you never know.  Most of what I found for your OME issue talked about issues with the heap stack, but not being a developer it was like reading another language that ultimately required code revisions.
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