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Dell OpenManage Essentials on Server 2008 Domain Controller

I am trying to run Dell OpenManage Essentials from a Server 2008 DC. I followed the instructions related to installation on a DC, including the creation of a set account to run SQL 2012 Express. But I am unable to load the program - it is stuck on the splash screen - if I double-click on the splash screen, I get the errors in the attached file.

Searching Dell forums, the posts point to contacting Dell support - but this server is no longer under warranty and they won't help me with it. I could install it on my new server, but would prefer to run it on my backup. I have successfully installed OME on a Server 2008 DC for a different client using the same steps, so I'm sure it isn't just that it's on a DC.

Looking in the app log, I get 2 errors every time I try to open the program (or if I keep it open, they recur regularly):

- System
- Provider
[ Name] .NET Runtime
- EventID 1023
[ Qualifiers] 0
Level 2
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2014-03-28T20:23:03.000Z
EventRecordID 31738
Channel Application
Computer server.domain.com
Security
- EventData
Application: Dell.ManagementEssentials.Service.HostService.exe Framework Version: v4.0.30319 Description: The process was terminated due to an internal error in the .NET Runtime at IP 6D71CD8B (6D5A0000) with exit code 80131506.

- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2014-03-28T20:23:03.000Z
EventRecordID 31739
Channel Application
Computer server.domain.com
Security
- EventData
Dell.ManagementEssentials.Service.HostService.exe
9999.9999.9999.9999
51b71572
clr.dll
4.0.30319.18063
526767c6
c0000005
0017cd8b

I have uninstalled everything (OME, SQL, .NET 4.5) and re-installed but get the same result. I do have Windows Update Server running on the server also.

Any help is greatly appreciated. Thanks
OME-errors.html

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Some questions that might help troubleshoot.

1. Is this server fully up to date on patches?
2. When you installed OME did you do so as an Administrator?
3. Did you let OME install .NET and configure IIS?
4. Can you review the OME logs and see if there may be more descriptive information (C:\Windows\Temp\InstallUtil.log)?
5. Is IE: ESC enabled?
6. What happens if you run the browser as an admin?
7. Have you tried different browsers?

fisher_king

ASKER

Thanks for the reply.

1. Yes
2. Yes (a Domain Admin account but not the Administrator account)
3. Yes
4. I reviewed the log and the only thing I found that was suspicious is this:

RemoveWindowsGroups(...)

Exception thrown while uninstalling our windows security groups.
System.NullReferenceException: Object reference not set to an instance of an object.
at Helpers.Extensions.WindowsGroupInfo.GetLocalGroups(IList`1 groupNames)
at Helpers.Extensions.WindowsGroupInfo.GetLocalGroups()
at InstallUtil.Installers.Database.Database.RemoveWindowsGroups(SqlConnection sqlConnection)
at InstallUtil.Installers.Database.Database.Install(DatabaseOptions databaseOptions)

Not sure if it makes sense to you. I can post the entire log if you prefer - but it includes the original install, uninstall, then newest install.

5. It was - I disabled it and received the same errors
6. Same
7. Firefox

Delete

This hotfix looks like it might be related to your issue. The hotfix is for .NET 4 and issues with the clr.dll.

Information about the hotfix:
http://support.microsoft.com/kb/2640103

Hotfix Download:
http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=2640103

fisher_king

ASKER

That certainly looks like my issue. When I tried to run the hotfix I got this:

KB2640103 does not apply, or is blocked by another condition on your computer.

I verified that it is not blocked because of being downloaded and I ran as an Administrator. Looking in the Control Panel, I have .NET 3.5 SP1 and .NET 4.5 installed, but not .NET 4.

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fisher_king

ASKER

No problem and thanks for all your help. I will leave it open a to see if anyone else offers any input.

Thanks again for your help.

fisher_king

ASKER

Decided to uninstall OME and use IT Assistant instead. Thanks again for your help.

fisher_king

ASKER

I don't know if they are related, but I had issues with ITA also - see this thread:

http://en.community.dell.com/support-forums/servers/f/177/t/19247089.aspx

In addition to the Java change, I ended up disabling IPv6 for it to work.

Delete

No problem, sorry I couldn't help get OME working for you. I wouldn't think the ITA solution you found would help with OME but you never know. Most of what I found for your OME issue talked about issues with the heap stack, but not being a developer it was like reading another language that ultimately required code revisions.