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Exchange 2013 12 Services not starting up can some kind indeviduel handhold me troubleshooting this

Posted on 2014-03-29
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Last Modified: 2014-05-18
Hi Guys,

First let me start my saying I am not a Exchange admin my area is VMware.  I have a vanilla Server 2012 box that has been my AD lab and mail server for the past couple of years.  All updates have been disabled and to be honest its always simply sat their untouched just nicely working until today :(

Now its booting and I can see 12 services are failing to start, and the attached messages in the event log.  To be honest this is not my area of expertise and really I don't have the skills/knowledge to troubleshoot this.  I am hoping some kind soul can give me a hand and in turn teach me how.
logs.PNG
services.PNG
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Question by:lukeglazebrook
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19 Comments
 

Author Comment

by:lukeglazebrook
ID: 39964308
Ok it would appear DNS is also broken :(
DNS.PNG
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Author Comment

by:lukeglazebrook
ID: 39964346
Found this credentials error too, strange I haven't been tinkering with any credentials
credentials.PNG
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LVL 35

Expert Comment

by:Seth Simmons
ID: 39964356
have any passwords changed?  you said it was up for a long time so if a service was running with a certain account and the password changed and didn't update the service property credentials then you would see things fail either when restarting the service or the server
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 39964543
Is DNS and your Domain Controller functional? Can your Exchange server ping/resolve the DNS server or Domain Controller?
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Author Comment

by:lukeglazebrook
ID: 39964610
have any passwords changed?  you said it was up for a long time so if a service was running with a certain account and the password changed and didn't update the service property credentials then you would see things fail either when restarting the service or the serve

@Seth I totally agree mate it does imply a password has changed but for the life of me I cant imagine how/why, I haven't changed anything.
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Author Comment

by:lukeglazebrook
ID: 39964622
Is DNS and your Domain Controller functional? Can your Exchange server ping/resolve the DNS server or Domain Controller?

@diggisaur

The This box hosted literally everything mate, DNS was working on it but seemingly not any more I now get an error when I open up the management tool.  The Exchange server is the DNS server etc

p.s  

Although this is only a lab the content of the mail server has some fairly life critical data on it not just my own:(  In addition I now need to learn Hyper-v for work and this was what my lab is based around and I have an exam soon

:(
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Author Comment

by:lukeglazebrook
ID: 39964624
If it could give you guys a clue I would say that unfortunately I have had a lot of power cuts recently and as a consequence a few of non-graceful shut-downs of my storage and ESXi host however everything else has been fine.
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Author Comment

by:lukeglazebrook
ID: 39964626
Going to export my logs give me a few minutes...
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Author Comment

by:lukeglazebrook
ID: 39964633
Do any of these help?  They have been compressed with 7zip so you will have to rename the extension .7z or maybe .zip if winzip can read it too?
Logs.txt
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LVL 35

Expert Comment

by:Seth Simmons
ID: 39964866
now that you have added your event logs, it's making a little more sense.  it looks like AD is hosed.  with the power issues, etc. that you cited the database is likely corrupt from directory services log event id 467 and 1126 (The directory service encountered an internal failure.)

do you have a good, fairly recent backup?
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LVL 25

Expert Comment

by:Mohammed Khawaja
ID: 39964992
Problem is with DC.  Can you login to the DC and run dcdiag.exe and post the logs.
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Author Comment

by:lukeglazebrook
ID: 39965099
Guys update...

I built out a new DC and Exchange server took the opportunity to upgrade.  Can you guys tell me of a nice easy method I could use to get the mailbox data out in the form of PST's ?

If I can get PST's then I can inject the old data into the new users mailboxes that I have created.  I vaguely recollect Xmerge was the tool in 2003 but I suspect things have moved on.  Would like something GUI based preferably.
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Author Comment

by:lukeglazebrook
ID: 39965101
Unfortunately  my backup strategy using Vmware Data Recovery somewhat relied on AD LOL!

I feel like a right nugget now
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LVL 35

Expert Comment

by:Seth Simmons
ID: 39965210
yeah exmerge is very old
they included cmdlets for exporting data in recent exchange versions but is useless if the databases can't be mounted
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Author Comment

by:lukeglazebrook
ID: 39965259
yeah exmerge is very old
they included cmdlets for exporting data in recent exchange versions but is useless if the databases can't be mounted

Can I do it without mounting it mate?
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Author Comment

by:lukeglazebrook
ID: 39965260
Problem is with DC.  Can you login to the DC and run dcdiag.exe and post the logs

See attached output mate
DCDiag.PNG
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LVL 35

Expert Comment

by:Seth Simmons
ID: 39965323
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Accepted Solution

by:
lukeglazebrook earned 0 total points
ID: 40061368
Server was rebuilt in the end due to time constraints.  At the time there were no comments/leads to follow up on.
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Author Closing Comment

by:lukeglazebrook
ID: 40073007
erver was rebuilt in the end due to time constraints.  At the time there were no comments/leads to follow up on.
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