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lukeglazebrook

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Exchange 2013 12 Services not starting up can some kind indeviduel handhold me troubleshooting this

Hi Guys,

First let me start my saying I am not a Exchange admin my area is VMware.  I have a vanilla Server 2012 box that has been my AD lab and mail server for the past couple of years.  All updates have been disabled and to be honest its always simply sat their untouched just nicely working until today :(

Now its booting and I can see 12 services are failing to start, and the attached messages in the event log.  To be honest this is not my area of expertise and really I don't have the skills/knowledge to troubleshoot this.  I am hoping some kind soul can give me a hand and in turn teach me how.
logs.PNG
services.PNG
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lukeglazebrook

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Ok it would appear DNS is also broken :(
DNS.PNG
Found this credentials error too, strange I haven't been tinkering with any credentials
credentials.PNG
Avatar of Seth Simmons
have any passwords changed?  you said it was up for a long time so if a service was running with a certain account and the password changed and didn't update the service property credentials then you would see things fail either when restarting the service or the server
Is DNS and your Domain Controller functional? Can your Exchange server ping/resolve the DNS server or Domain Controller?
have any passwords changed?  you said it was up for a long time so if a service was running with a certain account and the password changed and didn't update the service property credentials then you would see things fail either when restarting the service or the serve

@Seth I totally agree mate it does imply a password has changed but for the life of me I cant imagine how/why, I haven't changed anything.
Is DNS and your Domain Controller functional? Can your Exchange server ping/resolve the DNS server or Domain Controller?

@diggisaur

The This box hosted literally everything mate, DNS was working on it but seemingly not any more I now get an error when I open up the management tool.  The Exchange server is the DNS server etc

p.s  

Although this is only a lab the content of the mail server has some fairly life critical data on it not just my own:(  In addition I now need to learn Hyper-v for work and this was what my lab is based around and I have an exam soon

:(
If it could give you guys a clue I would say that unfortunately I have had a lot of power cuts recently and as a consequence a few of non-graceful shut-downs of my storage and ESXi host however everything else has been fine.
Going to export my logs give me a few minutes...
Do any of these help?  They have been compressed with 7zip so you will have to rename the extension .7z or maybe .zip if winzip can read it too?
Logs.txt
now that you have added your event logs, it's making a little more sense.  it looks like AD is hosed.  with the power issues, etc. that you cited the database is likely corrupt from directory services log event id 467 and 1126 (The directory service encountered an internal failure.)

do you have a good, fairly recent backup?
Problem is with DC.  Can you login to the DC and run dcdiag.exe and post the logs.
Guys update...

I built out a new DC and Exchange server took the opportunity to upgrade.  Can you guys tell me of a nice easy method I could use to get the mailbox data out in the form of PST's ?

If I can get PST's then I can inject the old data into the new users mailboxes that I have created.  I vaguely recollect Xmerge was the tool in 2003 but I suspect things have moved on.  Would like something GUI based preferably.
Unfortunately  my backup strategy using Vmware Data Recovery somewhat relied on AD LOL!

I feel like a right nugget now
yeah exmerge is very old
they included cmdlets for exporting data in recent exchange versions but is useless if the databases can't be mounted
yeah exmerge is very old
they included cmdlets for exporting data in recent exchange versions but is useless if the databases can't be mounted

Can I do it without mounting it mate?
Problem is with DC.  Can you login to the DC and run dcdiag.exe and post the logs

See attached output mate
DCDiag.PNG
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lukeglazebrook

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erver was rebuilt in the end due to time constraints.  At the time there were no comments/leads to follow up on.