Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Outlook showing over quota incorrectly

Posted on 2014-03-30
3
Medium Priority
?
291 Views
Last Modified: 2014-03-31
Greetings,

on a network with exchange on a small business server 2011, a user is configured to not enforce mailbox quote.

However in Outlook on their computer it is showing that their mailbox is over quota.  It shows that they are 340mb over quota, no matter the actual size of the mailbox.

I don't see the same alert when I look at their mail through OWA.

The next thing I am thinking to do is to recreate their ost file.
0
Comment
Question by:Schuyler Kuhl
3 Comments
 
LVL 17

Accepted Solution

by:
Lior Karasenti earned 2000 total points
ID: 39965878
I think that delete the OST and/or create new Outlook profile is a good place to start trouble shoot this.
0
 
LVL 12

Expert Comment

by:Tej Pratap Shukla ~Dexter
ID: 39965903
Hey there

This seems a bug but sometimes these error occur due to small things that we miss.

Emails are usually directed to an archive that fills space up.Check on it to make sure it is working properly using "open other users folder".  

I believe that connection to the other mailbox was causing the message as the archive was filled up.   In other words, they may not have the other users inbox open, but they may have their calendar open.

Thanks
~Dex
0
 

Author Closing Comment

by:Schuyler Kuhl
ID: 39968243
I renamed the .ost file and restarted Outlook and allowed it to rebuild a new .ost file and it resolved the issue.

Thank you.
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

With so many activities to perform, Exchange administrators are always busy in organizations. If everything, including Exchange Servers, Outlook clients, and Office 365 accounts work without any issues, they can sit and relax. But unfortunately, it…
Steps to fix error: “Couldn’t mount the database that you specified. Specified database: HU-DB; Error code: An Active Manager operation fail”
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
Suggested Courses
Course of the Month11 days, 10 hours left to enroll

916 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question