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Exchange update Rollup 5 installation error

Posted on 2014-03-31
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Last Modified: 2014-04-19
Hi

We are having problems installing Update Rollup 5 for exchange 2010 SP3.

The event log is giving this:
"Product: Microsoft Exchange Server - Update 'Update Rollup 5 for Exchange Server 2010 Service Pack 3 (KB2917508) 14.3.181.6' could not be installed. Error code 1603"

Does anyone seen this, and maybe have a solution?
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Question by:Frank Dyngbo
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11 Comments
 
LVL 17

Expert Comment

by:Lior Karasenti
ID: 39966052
Did you try to download the update to the server and than run it with "Run as administrator"?
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Author Comment

by:Frank Dyngbo
ID: 39966060
Yes, we tried that, but with no luck.
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LVL 12

Expert Comment

by:Mahmoud Sabry
ID: 39966103
Please run below cmdlet and check whether your exchange has updated:

"GCM exsetup |%{$_.Fileversioninfo}"
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Author Comment

by:Frank Dyngbo
ID: 39966148
The cmdlet returns this:
ProductVersion   FileVersion      FileName
--------------   -----------      --------
14.03.0158.001   14.03.0158.001   C:\Program Files\Microsoft\Exchange Server\V14\bin\ExSetup.exe

Is that the correct version?
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LVL 9

Expert Comment

by:Ahmed786
ID: 39966157
No thats for Update Rollup 3

For  Rollup 5 it should be 14.3.181.6
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Author Comment

by:Frank Dyngbo
ID: 39966164
Right...But we can't install update rollup as it fails according to my first post.

Is there any thing that we can check for, regarding the event error described in the first post?
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LVL 9

Expert Comment

by:Ahmed786
ID: 39966173
Have u tried restarting the server before installing the rollup update ? if not then pls try once.

also make sure that you have suffucient rights on the server.
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LVL 12

Expert Comment

by:Mahmoud Sabry
ID: 39966177
do you have any errors in the server  event viewer ?

can you follow these steps provided from microsoft technet with similar issue

http://social.technet.microsoft.com/Forums/exchange/en-US/c0c8343c-c31b-4ee7-9b51-3e098d2a77ab/cant-install-update-rollup-3-for-exchange-2010?forum=exchange2010
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LVL 34

Expert Comment

by:Seth Simmons
ID: 39966714
14.03.0158.001 is for Update Rollup 2, not 3.

http://www.microsoft.com/en-us/download/details.aspx?id=39835

Error 1603 means it is looking for an existing patch that isn't there or the msp file was deleted.

"1635" or "1603" error code when you install update rollups or service packs for Exchange Server 2007 or Exchange Server 2010
http://support.microsoft.com/kb/2784788
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Accepted Solution

by:
Frank Dyngbo earned 0 total points
ID: 40000887
Hi

We have now found the solution, and the solution was that we had to make a chkdsk /F on the server, and restart, and then it worked installing the Update Rollup 5.

Thanks for all the help.
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Author Closing Comment

by:Frank Dyngbo
ID: 40010146
We found the solution ourselves.
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