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Exchange update Rollup 5 installation error

Hi

We are having problems installing Update Rollup 5 for exchange 2010 SP3.

The event log is giving this:
"Product: Microsoft Exchange Server - Update 'Update Rollup 5 for Exchange Server 2010 Service Pack 3 (KB2917508) 14.3.181.6' could not be installed. Error code 1603"

Does anyone seen this, and maybe have a solution?
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Frank Dyngbo
Asked:
Frank Dyngbo
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1 Solution
 
Lior KarasentiCommented:
Did you try to download the update to the server and than run it with "Run as administrator"?
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Frank DyngboCEOAuthor Commented:
Yes, we tried that, but with no luck.
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Mahmoud SabryCommented:
Please run below cmdlet and check whether your exchange has updated:

"GCM exsetup |%{$_.Fileversioninfo}"
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Frank DyngboCEOAuthor Commented:
The cmdlet returns this:
ProductVersion   FileVersion      FileName
--------------   -----------      --------
14.03.0158.001   14.03.0158.001   C:\Program Files\Microsoft\Exchange Server\V14\bin\ExSetup.exe

Is that the correct version?
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Ahmed786Commented:
No thats for Update Rollup 3

For  Rollup 5 it should be 14.3.181.6
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Frank DyngboCEOAuthor Commented:
Right...But we can't install update rollup as it fails according to my first post.

Is there any thing that we can check for, regarding the event error described in the first post?
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Ahmed786Commented:
Have u tried restarting the server before installing the rollup update ? if not then pls try once.

also make sure that you have suffucient rights on the server.
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Mahmoud SabryCommented:
do you have any errors in the server  event viewer ?

can you follow these steps provided from microsoft technet with similar issue

http://social.technet.microsoft.com/Forums/exchange/en-US/c0c8343c-c31b-4ee7-9b51-3e098d2a77ab/cant-install-update-rollup-3-for-exchange-2010?forum=exchange2010
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Seth SimmonsSr. Systems AdministratorCommented:
14.03.0158.001 is for Update Rollup 2, not 3.

http://www.microsoft.com/en-us/download/details.aspx?id=39835

Error 1603 means it is looking for an existing patch that isn't there or the msp file was deleted.

"1635" or "1603" error code when you install update rollups or service packs for Exchange Server 2007 or Exchange Server 2010
http://support.microsoft.com/kb/2784788
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Frank DyngboCEOAuthor Commented:
Hi

We have now found the solution, and the solution was that we had to make a chkdsk /F on the server, and restart, and then it worked installing the Update Rollup 5.

Thanks for all the help.
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Frank DyngboCEOAuthor Commented:
We found the solution ourselves.
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