Improve company productivity with a Business Account.Sign Up

x
?
Solved

Email Looking Weird - Outlook 2010

Posted on 2014-03-31
4
Medium Priority
?
620 Views
Last Modified: 2014-04-03
Hi,

I am really scratching my head on this one. For this custom email template, for some odd reason it is looking different on the client's Outlook 2010. The strangest thing is that I tested the email with Litmus and Mailchimp on different email clients and everything looks fine.

Is it possible that the client's Outlook 2010 has some weird settings on or it is my code that is wrong?

Attached is a screenshot of what the client sees and the HTML code.


Thanks!

Paul
Screen-Shot-2014-03-28-at-10.00..png
index.html
0
Comment
Question by:AccurateDesign
4 Comments
 
LVL 34

Accepted Solution

by:
Big Monty earned 1000 total points
ID: 39966514
doing a quick html validation on http://validator.w3.org/, 19 errors came up. Any one of those could make Outlook not play nice with your code. I suggest fixing those errors and then seeing what happens.
0
 
LVL 53

Assisted Solution

by:COBOLdinosaur
COBOLdinosaur earned 1000 total points
ID: 39966626
If the email is using any CSS, then trying to get it to work correctly, or even the same cross-browser is a formidable task.  
This compatibility matrix might help:
http://www.campaignmonitor.com/css/

It is further complicated by the fact that user seting can modify the behavior of code.  Most HTML email will have a failure rate of around 40% unless a database of user specific information is used to taylor the code to the users email client and settings.  That is companie that specialize in emal campaigns exist and make a profit.  It is generally beyond the resources of the average business or developer to eliminate most of the fails.

Cd&
0
 
LVL 31

Expert Comment

by:captain
ID: 39967709
Does your client use any custom font sizes?

I assume you are talking about the alignment and the fact that the bottom table cuts off the contained text rather than expanding with it...
0
 

Author Closing Comment

by:AccurateDesign
ID: 39975858
Not sure what was the problem, might had been the client specific Outlook or maybe the validation. I validated the code and sent more test emails to other employees of that company who also use Outlook 2010 and said it was looking fine.

Thanks again for your help :)
0

Featured Post

Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Outlook is not just an email client. It's a personal information manager that has great features. Sometimes you may confront serious problems which leave you helpless. For a novice user, troubleshooting the problem is not easy. I've listed top 10 ti…
This following write-up describes a different way to copy Lotus Notes Calendar to Outlook. Along with this, we will also learn the reason behind this NSF to PST migration. Users can prefer different procedures as per their convenience.
Watch the video to know how one can repair corrupt Exchange OST file effortlessly and convert OST emails to MS Outlook PST file format by using Kernel for OST to PST converter tool. It can convert OST to MSG, MBOX, EML to access them. It can migrate…
Through the video, you can check the migration process of Outlook PST file to PDF. Kernel for Outlook to PDF tool can convert Outlook emails with all attributes like Subject, To, From, Cc, Bcc and other folders such as Inbox, Outbox, Sent Items, Jun…

608 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question