Solved

Email Looking Weird - Outlook 2010

Posted on 2014-03-31
4
594 Views
Last Modified: 2014-04-03
Hi,

I am really scratching my head on this one. For this custom email template, for some odd reason it is looking different on the client's Outlook 2010. The strangest thing is that I tested the email with Litmus and Mailchimp on different email clients and everything looks fine.

Is it possible that the client's Outlook 2010 has some weird settings on or it is my code that is wrong?

Attached is a screenshot of what the client sees and the HTML code.


Thanks!

Paul
Screen-Shot-2014-03-28-at-10.00..png
index.html
0
Comment
Question by:AccurateDesign
4 Comments
 
LVL 33

Accepted Solution

by:
Big Monty earned 250 total points
ID: 39966514
doing a quick html validation on http://validator.w3.org/, 19 errors came up. Any one of those could make Outlook not play nice with your code. I suggest fixing those errors and then seeing what happens.
0
 
LVL 53

Assisted Solution

by:COBOLdinosaur
COBOLdinosaur earned 250 total points
ID: 39966626
If the email is using any CSS, then trying to get it to work correctly, or even the same cross-browser is a formidable task.  
This compatibility matrix might help:
http://www.campaignmonitor.com/css/

It is further complicated by the fact that user seting can modify the behavior of code.  Most HTML email will have a failure rate of around 40% unless a database of user specific information is used to taylor the code to the users email client and settings.  That is companie that specialize in emal campaigns exist and make a profit.  It is generally beyond the resources of the average business or developer to eliminate most of the fails.

Cd&
0
 
LVL 30

Expert Comment

by:captain
ID: 39967709
Does your client use any custom font sizes?

I assume you are talking about the alignment and the fact that the bottom table cuts off the contained text rather than expanding with it...
0
 

Author Closing Comment

by:AccurateDesign
ID: 39975858
Not sure what was the problem, might had been the client specific Outlook or maybe the validation. I validated the code and sent more test emails to other employees of that company who also use Outlook 2010 and said it was looking fine.

Thanks again for your help :)
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Read this checklist to learn more about the 15 things you should never include in an email signature.
The viewer will learn the basics of jQuery including how to code hide show and toggles. Reference your jQuery libraries: (CODE) Include your new external js/jQuery file: (CODE) Write your first lines of code to setup your site for jQuery…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

830 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question