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Quick and easy question about Avaya IP Office

Posted on 2014-03-31
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Last Modified: 2014-04-01
I just added a new set of DID's, added the extensions, call routes and users but my existing numbers have this small red icon next to the name in the user list where my new extensions do not. I went through every user setting they match but cant find anything to explain what this little icon means. Any help would put my mind at ease. Thanks

I attached a picture with the icon in question.
IPOffice.JPG
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Question by:Mark Lewis
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JRSCGI earned 2000 total points
ID: 39969436
According to my IP Office guy, the red icon is for a Hotdesk user
The user can login on any extension using the shortcode *35*XXX*PWD#
XXX  = extension number
The password is under:  user> telephony> supervisor setting> login code

If the user has never logged in, this can trigger the "absence" of the icon.
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