Quick and easy question about Avaya IP Office

I just added a new set of DID's, added the extensions, call routes and users but my existing numbers have this small red icon next to the name in the user list where my new extensions do not. I went through every user setting they match but cant find anything to explain what this little icon means. Any help would put my mind at ease. Thanks

I attached a picture with the icon in question.
IPOffice.JPG
Mark LewisAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JRSCGICommented:
According to my IP Office guy, the red icon is for a Hotdesk user
The user can login on any extension using the shortcode *35*XXX*PWD#
XXX  = extension number
The password is under:  user> telephony> supervisor setting> login code

If the user has never logged in, this can trigger the "absence" of the icon.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
IP Telephony

From novice to tech pro — start learning today.