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Server 2008 R2 Standard doesn't list ATI video card

Posted on 2014-03-31
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Last Modified: 2016-11-23
I have a Dell OptiPlex 745 running 2008 R2 Std that I want to use dual displays on.  Flag/p doesn't do anything.  When I right click the desktop and select Screen Resolution, I see only the Standard VGA Graphics Adapter on my list of displays and only 1 display is shown in the ...appearance... window.  Both displays are connected to the ATI x1300 display card I have installed and show the same screen.

I load the ATI Catylist x1300/1550 drivers for Vista 32-64 (that works with the same model PC running W7 Pro 64 bit), the install finishes, but Device Manager still shows only the Standard VGA Adapter.  The BIOS doesn't have a selection to disable the on-board VGA, the best setting (and the one that works with W7) is auto.

I went into Device Manager/Standard VGA Graphics Adapter/properties/hardware IDs and found 4 listed.  I did a search on each string and find they relate to an ATI HD 2400 XT, which appears to be the Dell on-board adapter which does not have a display attached.

Also installed the Desktop Experience feature in 2008 R2 - no difference.  Ran Windows Update hoping to find a new driver - no such luck.  Uninstalled the driver (BTW, no features found) then reinstalled.  No difference.

Any ideas on what's going on?  I read something that suggested that dual displays through Terminal Services didn't work in R2 Std or W7 Pro, but am finding it unlikely that's my problem here.
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Question by:HerrBall
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Expert Comment

by:jrhelgeson
ID: 39968389
If your video card states: Standard VGA Graphics Adapter - that tells me you don't have the proper drivers loaded for your video card.  Try deleting the video card from Device Manager and see if it detects the new/updated drivers.
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Author Comment

by:HerrBall
ID: 39970144
I did an "uninstall" from Device Manager.  After startup it showed "Generic PNP Monitor" in the desktop screen resolution setup only for a while, then got the same Standard VGA Graphics Adapter installed.  I looked at the "disable" option, but that seemed a bad idea...  The ATI Catalyst Installation Manager shows up in Programs and Features, but I'm not sure it loaded anything.  If I select Change\uninstall software components\custom, I get a message that "no components are currently installed."  The installation(s)  and repairs I've done were all "express."
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Expert Comment

by:jrhelgeson
ID: 39970257
Well, if it shows 'Standard VGA Graphics Adapter' it hasn't found your proper graphics card drivers.  You need to solve that problem before we can do anything else.

From the command prompt, type the following:
DEVMGR_SHOW_NONPRESENT_DEVICES=1
DEVMGMT.MSC

Open in new window

Now in Device Manager, click on View | Show hidden devices.

Now go under display adapters and remove everything, also go under monitors and remove all grayed-out devices.  Once done, either reboot or click Action | Scan for hardware changes.

If you still do not get the proper drivers installed, you either have the wrong drivers for the video card, or there is something preventing the installation of those drivers, such as the onboard video card.
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Author Comment

by:HerrBall
ID: 39972429
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\techsupport>devmgr_show_nonpresent_devices=1
'devmgr_show_nonpresent_devices' is not recognized as an internal or external co
mmand, operable program or batch file.


Got the same result "run as administrator" and for >devmgr

Some development pack I need to load?
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Expert Comment

by:jrhelgeson
ID: 39972474
I screwed up, I forgot to put "Set" in front of it - try this:
SET DEVMGR_SHOW_NONPRESENT_DEVICES=1
DEVMGMT.MSC

Open in new window

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Author Comment

by:HerrBall
ID: 39972963
The command ran, I ran through the other instructions.  The adapter driver doesn't show up.  Can PnP be turned off in 2008 R2?  Both the display and display adapter in Device Manager are the defaults, Standard VGA.  I looked at what I believe to be identical (I didn't remove the display adapter, but they were purchased at the same time, same vendor), running Windows 7 Pro - 64 bit.  I shows one display adapter, Radeon X133/X1550 (MS-WDDM).  That's the same driver I've installed (downloaded from the AMD site) that finishes, but doesn't find any software components to select when I start the uninstall utility.  Does the MS-WDDM note on the working machine indicate its a MS driver from their driver store?
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Accepted Solution

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jrhelgeson earned 500 total points
ID: 39973020
Delete the "Standard VGA" adapters & let it try to auto-detect the adapters again.
In fact, delete ALL devices under the display adapter section.

If it still does not find it, then you have not installed the proper software. You need to identify the video cards that you have installed, and install the proper software for them in order for them to be properly detected.
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Author Closing Comment

by:HerrBall
ID: 39975826
I had pulled the video card before, but there was no ID I could reference, other than to ID it as an ATI card.  I swapped it with one working on the same model Dell, running W7 Pro with an ATI card identified in Device Manager as a Radion x1300/x1550.  The W7 machine identified the other controller as an ATI 2400 HD, found the driver - no problems.  The x1300 card from the W7 machine did not PnP, but came up in Server 2008 R2 as an unidentified video controller in Device Manager.  Installing the x1300/x1550 drive worked as expected.

Had purchased 12 of these Dells, refurb with W7 video upgrade.  How silly of me to think that they came with the same video upgrade.  Thanks for hanging with me on this one.

Herr Ball
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