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Outlook marks messages read after received on phone

Posted on 2014-03-31
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Last Modified: 2014-04-07
I have a client who has a Samsung Galaxy phone that is set up to use pop3. He has a work computer running Outlook 2013 that received mail for the same email account through Comcast hosted Exchange. His complaint is that when he opens Outlook, emails come in and then after a few minutes, they are marked read even if they are still unread on his phone. I explained that this is because he is using pop on the phone and the pop server is likely marking messages read after downloading to the phone. This then gets synced with the Exchange server mailbox and then Outlook shows the messages as read.

I suggested that he set the phone to use Exchange so he would have an exact copy of the mailbox on each device. The problem is that he has become accustomed to being able to delete messages on his phone, knowing they will still be on his computer. He is sure he would continue to do so, forgetting after working this way for several years.

So the question is: is there a way to have the pop server stop marking messages as read when it downloads them to his phone? I know we could set Outlook to use pop but I was trying to avoid that since is poses space issues with .pst files and backup issues since he tends to leave his mail client open and .pst files will not back up when open. Is there another way?
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Question by:jooolie3
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Expert Comment

by:nealerocks
ID: 39967930
I would set up Exchange on his phone. He will slowly get used to it and if he deletes something it should still be in his deleted items in Outlook.
This would give him the best experience going forward. Also you should be able to set the phone to only store a weeks worth of messages so he might not need to do so much deleting.
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by:jooolie3
ID: 39968329
I highly recommended the same thing but he is adamant. He is stuck in the way he does things.
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Expert Comment

by:nealerocks
ID: 39969001
If you set up activesync you could show him how to mark an email as unread. That is pretty easy.
I found this thread asking the same question:

http://forums.msexchange.org/Download_POP_emails_from_phone_but_keep_as_unread%3F/m_1800558840/tm.htm

The Exchange MVP could not provide a way of doing it. Someone else might be able to confirm but I don't think it can be done.
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Accepted Solution

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jooolie3 earned 0 total points
ID: 39973022
Apparently there is no way to get the user the behavior he wants without him having to mark the emails as unread which he is unwilling to do. We'll have to leave things as they are and he will have to mark the messages as unread when he gets into the office. The link from nealerocks discussed activesync but didn't provide a clear solution.

Thanks for trying to help. I can now confirm with him that what he wants is not possible at this time.
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Author Closing Comment

by:jooolie3
ID: 39982579
what was requested could not be done and no one else provided a solution that addressed the clients wishes.
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