Solved

Alleged call from Microsoft?

Posted on 2014-03-31
7
299 Views
Last Modified: 2014-04-03
This is mostly a comment.  I don't think points should be associated with it.

Several customers have called after receiving calls from "the Microsoft Technical Department" claiming that their computers are reporting problems and are about to fail.  The ones that I have heard from have had the sense to tell them they had to talk to their IT person and call me before committing to anything.  Of course I explained to them that it was not Microsoft calling and https://secure.experts-exchange.com/askQuestion.jsp?taid=0#their computer was not reporting that kind of data to anyone.

I finally received a call from one of these folks.  They are really aggressive.  I told the caller that I am a tech and would know if my computer (again obviously, he did not realize that I have several) was misbehaving.  He kept insisting that he was Microsoft Technical Department.  He claimed to be in Florida when I asked, but could not name a city.  I finally hung up on him.

I am a bit concerned about customers and others who don't have the sense to hang up or to call me or someone else that they trust if they have any doubt.

Other than education is there anything to be done about this kind of call?
0
Comment
Question by:rhavey
7 Comments
 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 39967602
Trace the number and report it to the authorities and possibly the do not call list.

Record the number and when they call again, don't answer....
0
 
LVL 83

Expert Comment

by:Dave Baldwin
ID: 39967666
Microsoft and possibly the FBI would like to know about it if you have any info like the phone number that they can use to find those people.  Microsoft actively pursues scammers and spammers.
0
 
LVL 1

Author Comment

by:rhavey
ID: 39967720
They weren't quite that stupid.  My caller ID doesn't even show the call.  A heavy accent and not being able to name a city (any city - how would I know?) in FL indicates an offshore operation.

Who at Microsoft would be interested or would have published something?
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 
LVL 8

Expert Comment

by:Camy
ID: 39967760
I kept one of these guys on the phone for 40 minutes, managed to stifle my laughter just enough to keep him trying to talk me through typing wwwdot ("no no no sir, dot as in dot, not 'D' 'O' 'T'"). He eventually told me i couldnt be helped and hung up.

Customer / Relative awareness is the best course of action in my opinion.
0
 
LVL 83

Expert Comment

by:Dave Baldwin
ID: 39967768
Here is the Microsoft page on the scams http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx and it includes a link to the FTC to report it.  I don't know where at Microsoft itself you would report.  All their pages are customers oriented as far as I can tell.
0
 
LVL 31

Accepted Solution

by:
Gareth Gudger earned 500 total points
ID: 39967784
There are a lot of YouTube videos that have recorded this call. Its quite amusing. I had a coworker that had a call like this as well.

One of the YouTube videos the "victim" messes with them and says he has a Mac.
0
 
LVL 1

Author Closing Comment

by:rhavey
ID: 39976158
This was not my normal cry for help, just curious if anyone had any ideas.  If there is a better way to open a discussion, I would like to know about it.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Office 365 Login Audit Report 1 46
I wonder how people fake their ip address? 3 49
Creating a Vendor Admin user 23 81
What does GoogleTagMgr javascripts below do 5 35
As cyber crime continues to grow in both numbers and sophistication, a troubling trend of optimization has emerged over the last year.
The related questions "How do I recover the passwords for my Q-See DVR" and "How can I reset my Q-See DVR to eliminate a password" are seen several times a week.  Here we discuss the grim reality of the situation.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question