This is mostly a comment. I don't think points should be associated with it.
Several customers have called after receiving calls from "the Microsoft Technical Department" claiming that their computers are reporting problems and are about to fail. The ones that I have heard from have had the sense to tell them they had to talk to their IT person and call me before committing to anything. Of course I explained to them that it was not Microsoft calling and https://secure.experts-exchange.com/askQuestion.jsp?taid=0#their
computer was not reporting that kind of data to anyone.
I finally received a call from one of these folks. They are really aggressive. I told the caller that I am a tech and would know if my computer (again obviously, he did not realize that I have several) was misbehaving. He kept insisting that he was Microsoft Technical Department. He claimed to be in Florida when I asked, but could not name a city. I finally hung up on him.
I am a bit concerned about customers and others who don't have the sense to hang up or to call me or someone else that they trust if they have any doubt.
Other than education is there anything to be done about this kind of call?