FTP Connection - Windows 7

Have deployed new Windows 7 workstation to user.  This user uses an FTP site to move files back and forth with a vendor.  ftp.companyname.com

On my PC, I can launch this right from Windows Explorer address bar.  I just type in ftp.companyname.com and it brings up a credentials window, I login, and then I'm presented with the folders to drop files into and take files out of.

On this particular user, it just doesn't work.  Get message that says "This FTP site cannot be accessed in Windows explorer."  I know it can though, as mentioned above, I can get to it on my PC as well as others.  

Is there a simple fix for this?  This really seems like a simple Windows 7 edit that I'm just missing.
akdreamingAsked:
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Hassan BesherConnect With a Mentor Commented:
install filezilla on user pc :
https://filezilla-project.org/
it's free ftp client with easy  to use it,
and see what is happening!
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captainCommented:
Does it work from internet explorer?

If not try and turn Passive FTP mode on in IE options.

Capt.
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akdreamingAuthor Commented:
No, it does not work in IE.  Funny you should ask, because on her old PC, that is how she connected, via IE.  She would type in the address, and then within IE, she would click on Page, and then choose Open FTP Site in Windows Explorer.
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akdreamingAuthor Commented:
I've tried enabling Passive Mode as you suggested, no luck.
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captainCommented:
I agree, good idea to try and use a client with log files first and see what error messages come up.
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akdreamingAuthor Commented:
FileZilla will work on that PC and that will probably be my only option.  She is running IE 8.0 which I didn't realize until yesterday, so I will be installing Windows 7 SP1, and then IE 11.  Will see how it works.
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captainCommented:
You'll never know, she may like Filezilla a lot better than IE anyway once she gets to know it.

I only ever used Explorer side FTP when mapped drives are required in 'fool-proof' environments, but that is now less and less here.
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akdreamingAuthor Commented:
I already knew this solution worked, but I went ahead and installed and we will use this.  Thanks for the tip.
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