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  • Status: Solved
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CRM 2011 not functional after recovering Hyper-V Virtual Machine

About 30 days ago our Hyper-V Server RAID 10 drives crashed. We were able to recover VHD's and AVHD's from the hard drive. One of the virtual machines was a CRM 2011 Onsite server. We did not have an export of this machine, so we had to recover it by mounting the AVHD's as a hard drive, Machine boots and we are able to log into it. However we are unable to log in to CRM. We get the following error:
An error has occurred.

Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.
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noricorp
Asked:
noricorp
1 Solution
 
Feridun KadirPrincipal ConsultantCommented:
Did anything happen to Active Directory? Perhaps CRM is complaining about that.

Try looking in the Event Viewer to see if anything more detailed is logged.

CRM uses SQL Server for its data, so check that it can still access the SQL Server.
The Deployment Manager on the CRM server is also a good tool to check to see if the CRM organizations and servers are ok.
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noricorpAuthor Commented:
Thanks for sending me in the right direction. I went into the logs and saw that there were issues with the Dynamics CRM Sandbox service. I then did the following:

1. Ran Microsoft Dynamics CRM 2011 Repair
(Once I ran this I found that there was an issue with the user that Sandbox was using to run, I fixed that)

2. Realized that the Server I was running Dynamics on was not a part of the groups:
(PrivReportingGroup & PrivUserGroup, ReportingGroup, SQLAccessGroup) once I added the server to these groups and rebooted the problem was solved.
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