Solved

Printing PDF documents over 250kb slow/crash - Win 7

Posted on 2014-03-31
10
575 Views
Last Modified: 2014-04-12
Network with 35 workstations and an SBS 08 server, with 2 network printers from Toshiba.

When trying to print files over 250kb large from W7 PC over the network to printer, the print window is really slow to pop-up and then printing is delayed. "Not Responding" appears on the printer window.

Any ideas?
0
Comment
Question by:cgruber
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
  • 2
10 Comments
 
LVL 10

Expert Comment

by:Scott Thomson
ID: 39968333
What sort of network connection do these users use?
When printing a standard PDF can go anywhere up to 40mb when being processed by a printer.

has this always been an issue or is this a recent problem? when did it start specifically?

Does it occur on ALL workstations?
Do you use a SOE?
what version of adobe are you using? have you changed
What operating system are the workstations? 64 bit? pro/ultimate
What model are the printers?
0
 

Author Comment

by:cgruber
ID: 39968432
Its an SBS 08 server running dhcp, dns, ad, exchange. CAT6 infrastructure, gigabit switches.

This issue has just started in the last few weeks.

Yes, it occurs on all workstations.

Yes, all workstation are the same model, same OS, same adobe version.

Windows 7 64bit Pro version on all.

Toshiba e-studio 306 MFC,Toshiba e-studio 5450 MFC and Toshiba e-studio 2050c

PS: I have just been advised issue also happens in other software (e.g Word, Paint, etc)
0
 
LVL 10

Expert Comment

by:Scott Thomson
ID: 39968441
Has any other change that you are aware of been set in the past few weeks.? Updates, service packs, change in network?

How is general network traffic? How long does it say to copy a 100 meg file to a shared drive?
0
Manage your data center from practically anywhere

The KN8164V features HD resolution of 1920 x 1200, FIPS 140-2 with level 1 security standards and virtual media transmissions at twice the speed. Built for reliability, the KN series provides local console and remote over IP access, ensuring 24/7 availability to all servers.

 

Author Comment

by:cgruber
ID: 39968503
I attach a custom view showing all errors on the server in the last 7 days. Perhaps that may help..

ZIP File (Event Viewer)
0
 

Author Comment

by:cgruber
ID: 39968506
Event view
0
 
LVL 8

Expert Comment

by:nader alkahtani
ID: 39968998
0
 

Accepted Solution

by:
cgruber earned 0 total points
ID: 39984915
Problem solved by updating the printer drivers.
0
 
LVL 10

Expert Comment

by:Scott Thomson
ID: 39984920
cgruber. I have no objection to closing the question but do you mind sharing the answer..?
0
 
LVL 8

Expert Comment

by:nader alkahtani
ID: 39985083
You said "Problem solved by updating the printer drivers."

There are 16 onces mentions to "printer driver" in that URL I posted above , did you read them in http://technet.microsoft.com/en-us/library/cc775141(v=ws.10).aspx   ??????
0
 

Author Closing Comment

by:cgruber
ID: 39995859
Solved issued alone
0

Featured Post

Webinar: Aligning, Automating, Winning

Join Dan Russo, Senior Manager of Operations Intelligence, for an in-depth discussion on how Dealertrack, leading provider of integrated digital solutions for the automotive industry, transformed their DevOps processes to increase collaboration and move with greater velocity.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

This is the first one of a series of articles I’ll be writing to address technical issues that are always referred to as network problems. The network boundaries have changed, therefore having an understanding of how each piece in the network  puzzl…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question