Solved

Printing PDF documents over 250kb slow/crash - Win 7

Posted on 2014-03-31
10
568 Views
Last Modified: 2014-04-12
Network with 35 workstations and an SBS 08 server, with 2 network printers from Toshiba.

When trying to print files over 250kb large from W7 PC over the network to printer, the print window is really slow to pop-up and then printing is delayed. "Not Responding" appears on the printer window.

Any ideas?
0
Comment
Question by:cgruber
  • 5
  • 3
  • 2
10 Comments
 
LVL 10

Expert Comment

by:Scott Thomson
ID: 39968333
What sort of network connection do these users use?
When printing a standard PDF can go anywhere up to 40mb when being processed by a printer.

has this always been an issue or is this a recent problem? when did it start specifically?

Does it occur on ALL workstations?
Do you use a SOE?
what version of adobe are you using? have you changed
What operating system are the workstations? 64 bit? pro/ultimate
What model are the printers?
0
 

Author Comment

by:cgruber
ID: 39968432
Its an SBS 08 server running dhcp, dns, ad, exchange. CAT6 infrastructure, gigabit switches.

This issue has just started in the last few weeks.

Yes, it occurs on all workstations.

Yes, all workstation are the same model, same OS, same adobe version.

Windows 7 64bit Pro version on all.

Toshiba e-studio 306 MFC,Toshiba e-studio 5450 MFC and Toshiba e-studio 2050c

PS: I have just been advised issue also happens in other software (e.g Word, Paint, etc)
0
 
LVL 10

Expert Comment

by:Scott Thomson
ID: 39968441
Has any other change that you are aware of been set in the past few weeks.? Updates, service packs, change in network?

How is general network traffic? How long does it say to copy a 100 meg file to a shared drive?
0
U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

 

Author Comment

by:cgruber
ID: 39968503
I attach a custom view showing all errors on the server in the last 7 days. Perhaps that may help..

ZIP File (Event Viewer)
0
 

Author Comment

by:cgruber
ID: 39968506
Event view
0
 
LVL 8

Expert Comment

by:nader alkahtani
ID: 39968998
0
 

Accepted Solution

by:
cgruber earned 0 total points
ID: 39984915
Problem solved by updating the printer drivers.
0
 
LVL 10

Expert Comment

by:Scott Thomson
ID: 39984920
cgruber. I have no objection to closing the question but do you mind sharing the answer..?
0
 
LVL 8

Expert Comment

by:nader alkahtani
ID: 39985083
You said "Problem solved by updating the printer drivers."

There are 16 onces mentions to "printer driver" in that URL I posted above , did you read them in http://technet.microsoft.com/en-us/library/cc775141(v=ws.10).aspx   ??????
0
 

Author Closing Comment

by:cgruber
ID: 39995859
Solved issued alone
0

Featured Post

NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
The Need In an Active Directory enviroment, the PDC emulator provide time synchronization for the domain. This is important since Active Directory uses Kerberos for authentication.  By default, if the time difference between systems is off by more …
Although Jacob Bernoulli (1654-1705) has been credited as the creator of "Binomial Distribution Table", Gottfried Leibniz (1646-1716) did his dissertation on the subject in 1666; Leibniz you may recall is the co-inventor of "Calculus" and beat Isaac…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question