Printing PDF documents over 250kb slow/crash - Win 7

Posted on 2014-03-31
Medium Priority
Last Modified: 2014-04-12
Network with 35 workstations and an SBS 08 server, with 2 network printers from Toshiba.

When trying to print files over 250kb large from W7 PC over the network to printer, the print window is really slow to pop-up and then printing is delayed. "Not Responding" appears on the printer window.

Any ideas?
Question by:cgruber
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Expert Comment

by:Scott Thomson
ID: 39968333
What sort of network connection do these users use?
When printing a standard PDF can go anywhere up to 40mb when being processed by a printer.

has this always been an issue or is this a recent problem? when did it start specifically?

Does it occur on ALL workstations?
Do you use a SOE?
what version of adobe are you using? have you changed
What operating system are the workstations? 64 bit? pro/ultimate
What model are the printers?

Author Comment

ID: 39968432
Its an SBS 08 server running dhcp, dns, ad, exchange. CAT6 infrastructure, gigabit switches.

This issue has just started in the last few weeks.

Yes, it occurs on all workstations.

Yes, all workstation are the same model, same OS, same adobe version.

Windows 7 64bit Pro version on all.

Toshiba e-studio 306 MFC,Toshiba e-studio 5450 MFC and Toshiba e-studio 2050c

PS: I have just been advised issue also happens in other software (e.g Word, Paint, etc)
LVL 10

Expert Comment

by:Scott Thomson
ID: 39968441
Has any other change that you are aware of been set in the past few weeks.? Updates, service packs, change in network?

How is general network traffic? How long does it say to copy a 100 meg file to a shared drive?
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Author Comment

ID: 39968503
I attach a custom view showing all errors on the server in the last 7 days. Perhaps that may help..

ZIP File (Event Viewer)

Author Comment

ID: 39968506
Event view

Accepted Solution

cgruber earned 0 total points
ID: 39984915
Problem solved by updating the printer drivers.
LVL 10

Expert Comment

by:Scott Thomson
ID: 39984920
cgruber. I have no objection to closing the question but do you mind sharing the answer..?

Expert Comment

by:nader alkahtani
ID: 39985083
You said "Problem solved by updating the printer drivers."

There are 16 onces mentions to "printer driver" in that URL I posted above , did you read them in http://technet.microsoft.com/en-us/library/cc775141(v=ws.10).aspx   ??????

Author Closing Comment

ID: 39995859
Solved issued alone

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