Microsoft Office hanging on installation, uninstallation & when loading once installed
Posted on 2014-03-31
Got a bit of an urgent one that, I'm sure, is easier than I seem to think it is to resolve.
The situation is that a client uses Outlook Pro + 2010 to access their Zimbra (Cloud-based Exchange equivalent) emails and found that when they would open Outlook, it would hang on processing for sometimes well over an hour, at which point the user forced the closure of Office. This wouldn't always happen, but it did seem very regular.
We went to repair Office, but that hung for such a long time that we decided to force-close that too (we're talking 30-45 minutes - bar gets to 70% and stays there, which it usually does for maybe 10 minutes, but this went on and on and on for over 30!)
We tried uninstalling Office, but this hung at 70% for ages, too, so we aborted.
Using MS Fixit tool 50450, we were able to successfully uninstall office and restarted.
We then reinstalled Office and, although this was successful, it took 1-2+ hours for it to complete (rather than the usual 20ish minutes). We then tried to access Outlook and, while it started up quickly the first time, each subsequent attempt was met with failure (no, there was only one OUTLOOK.EXE process active at any one point).
We did try loading outlook.exe /safe and this came up straight away, but we closed it and the OUTLOOK.EXE process wouldn't close. Forums suggested disabling all .COM add-ins within Outlook, but Outlook crashed after doing this and we're not even able to get in via safe mode now.
On a side note, ESET Smart Security is installed on this PC and, while I've never disabled any features during installation of Office products before, I did do so after the initial issues, hoping in vain that it would make a positive difference.
I've just completed a Windows repair and am trying to reinstall now, but am hoping that you might be able to offer any suggestions in case the whole thing fails again.
Thanks in advance for your assistance!