• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 692
  • Last Modified:

Windows update fails

Suspect virus on my computer, Windows update fails. Ran Microsoft Anti-Virus and picks up nothing. Running Full scan. Error in Windows update. See attached screen shot. Please advise. OS Windows 7
winupdate.JPG
0
shaunwingin
Asked:
shaunwingin
2 Solutions
 
helpfinderIT ConsultantCommented:
if you suspect virus, then probably it would be better first find and neutralize the infections, then slve the updates (if still not working)
check your startup items if there is somethig suspicious (Start>Run>msconfig)
download and install SuperAntiSpyware or Malwarebytes for malware scan.
make bootable CD or USB with Kaspersky rescue disk 10, boot it, and make a full scan
0
 
stergiumCommented:
Hello.
Try updating  first Windows Defender from Action Center and then Windows .
please post feedback
0
 
shaunwinginAuthor Commented:
Ok, but what do you make of the screen shot of Windows update?
0
[Webinar] Improve your customer journey

A positive customer journey is important in attracting and retaining business. To improve this experience, you can use Google Maps APIs to increase checkout conversions, boost user engagement, and optimize order fulfillment. Learn how in this webinar presented by Dito.

 
nobusCommented:
oftin virus disable updates
i suggest to run these :
http://www.malwarebytes.org/mbam.php                         MBAM
http://majorgeeks.com/RogueKiller_d6983.html                  Roguekiller
0
 
BillDLCommented:
Shaun, are you referring to the line at the bottom of the Windows Update dialog that reads as shown below?

Find out more about free software from (null) Click here for details.

I'm a bit puzzled about that "null" in there, but will have to see if I can replicate it on my Win7 PC.  My immediate suspicion is that you may be seeing a rogue dialog, and that a variable isn't being automatically expanded to show some alternative text where the (null) is displayed.  I know that Microsoft sometimes shows links that take you to "affiliate" sites, and I am sometimes annoyed about the type of programs offered, but in this case I'm concerned that something isn't right with the dialog.

<EDIT>

It looks like the (null) is something quite a few others have experienced:

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/receiving-error-windows-update-cannot-currently/9e8e0409-fe7d-429b-ae4d-6e28933e2e5d

Suggestions are to check that the Windows Update Service is running, to re-register the Windows Update Engine DLL (wuaueng.dll), and/or update Windows Defender (as suggested in an earlier comment)
0
 
shaunwinginAuthor Commented:
stergium
We using Windows security Essentials. It is up to date. last update was 31/3/14
How do I register:
wuaueng.dll
0
 
BillDLCommented:
Open a new CMD ("DOS") window, while logged in as a user with admin rights, or use the "Run" field in the Start Menu, and type the command:

regsvr32 wuaueng.dll
0
 
BillDLCommented:
Thank you Shaun.  I assume the regsvr32 command allowed Windows Update to run again?

If so, I would still treat this as possibly the result of malicious activity until you have established whether it is or isn't, just to be on the safe side.  Some malware deliberately messes with fundamental or important system processes.
0
 
shaunwinginAuthor Commented:
tx for warning - will run the malware checks and thanks for your detective work.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now