Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Windows update fails

Posted on 2014-03-31
9
598 Views
Last Modified: 2014-04-01
Suspect virus on my computer, Windows update fails. Ran Microsoft Anti-Virus and picks up nothing. Running Full scan. Error in Windows update. See attached screen shot. Please advise. OS Windows 7
winupdate.JPG
0
Comment
Question by:shaunwingin
9 Comments
 
LVL 19

Expert Comment

by:helpfinder
ID: 39968607
if you suspect virus, then probably it would be better first find and neutralize the infections, then slve the updates (if still not working)
check your startup items if there is somethig suspicious (Start>Run>msconfig)
download and install SuperAntiSpyware or Malwarebytes for malware scan.
make bootable CD or USB with Kaspersky rescue disk 10, boot it, and make a full scan
0
 
LVL 13

Expert Comment

by:stergium
ID: 39968615
Hello.
Try updating  first Windows Defender from Action Center and then Windows .
please post feedback
0
 

Author Comment

by:shaunwingin
ID: 39968618
Ok, but what do you make of the screen shot of Windows update?
0
Portable, direct connect server access

The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

 
LVL 92

Expert Comment

by:nobus
ID: 39968638
oftin virus disable updates
i suggest to run these :
http://www.malwarebytes.org/mbam.php                         MBAM
http://majorgeeks.com/RogueKiller_d6983.html                  Roguekiller
0
 
LVL 38

Assisted Solution

by:BillDL
BillDL earned 500 total points
ID: 39968654
Shaun, are you referring to the line at the bottom of the Windows Update dialog that reads as shown below?

Find out more about free software from (null) Click here for details.

I'm a bit puzzled about that "null" in there, but will have to see if I can replicate it on my Win7 PC.  My immediate suspicion is that you may be seeing a rogue dialog, and that a variable isn't being automatically expanded to show some alternative text where the (null) is displayed.  I know that Microsoft sometimes shows links that take you to "affiliate" sites, and I am sometimes annoyed about the type of programs offered, but in this case I'm concerned that something isn't right with the dialog.

<EDIT>

It looks like the (null) is something quite a few others have experienced:

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/receiving-error-windows-update-cannot-currently/9e8e0409-fe7d-429b-ae4d-6e28933e2e5d

Suggestions are to check that the Windows Update Service is running, to re-register the Windows Update Engine DLL (wuaueng.dll), and/or update Windows Defender (as suggested in an earlier comment)
0
 

Author Comment

by:shaunwingin
ID: 39968668
stergium
We using Windows security Essentials. It is up to date. last update was 31/3/14
How do I register:
wuaueng.dll
0
 
LVL 38

Accepted Solution

by:
BillDL earned 500 total points
ID: 39968673
Open a new CMD ("DOS") window, while logged in as a user with admin rights, or use the "Run" field in the Start Menu, and type the command:

regsvr32 wuaueng.dll
0
 
LVL 38

Expert Comment

by:BillDL
ID: 39968837
Thank you Shaun.  I assume the regsvr32 command allowed Windows Update to run again?

If so, I would still treat this as possibly the result of malicious activity until you have established whether it is or isn't, just to be on the safe side.  Some malware deliberately messes with fundamental or important system processes.
0
 

Author Comment

by:shaunwingin
ID: 39968841
tx for warning - will run the malware checks and thanks for your detective work.
0

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

In this article, I will show you HOW TO: Install VMware Tools for Windows on a VMware Windows virtual machine on a VMware vSphere Hypervisor 6.5 (ESXi 6.5) Host Server, using the VMware Host Client. The virtual machine has Windows Server 2016 instal…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question