Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

How to determine if an iPhone 5 lightning cable is original ?

Posted on 2014-04-01
5
Medium Priority
?
4,100 Views
Last Modified: 2014-04-01
How can we determine if a lightning cable is an Apple original item &
not 'counterfeit' or 'compatible' ?
0
Comment
Question by:sunhux
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 40

Accepted Solution

by:
Eoin OSullivan earned 2000 total points
ID: 39968689
If it came with the iPhone then it is clearly original, if it was purchased in an Apple Store it is also very likely original .. if purchased elsewhere then you'll need to look closely because there are relatively few 3rd party suppliers (licensed by Apple) of the lightning connector

See this Apple article on how to identify counterfeit connectors
http://support.apple.com/kb/HT5609
0
 

Author Comment

by:sunhux
ID: 39968931
Yes, it's purchased elsewhere.  

Suppose it has the print "Designed by Apple in California,
Assembled in China xxxxxxxxxxxx", ie there's a serial number,
is there any way to determine if this serial number is genuine?

Currently have a dispute with the dealer who is selling is at
the same price as the original (about US$29)
0
 

Author Comment

by:sunhux
ID: 39968933
The dealer refused refund because when it's connected to my
kid's original iPhone 5, it gave occasional "This charging device
is not supported" message
0
 

Author Comment

by:sunhux
ID: 39968936
Pardon my incorrect phrasing:

The dealer refused refund because there's some sort of serial number
there but I find the make rather shoddy & it gave occasional "This
charging device is not supported" message.

Looks like these 'counterfeits' took the trouble to even put in serial
numbers
0
 
LVL 40

Assisted Solution

by:Eoin OSullivan
Eoin OSullivan earned 2000 total points
ID: 39968953
So it is a fake/counterfeit.  

A serial number means nothing but if it was sold as a "genuine Apple cable" then you could threaten/cajole the dealer to refund under "Trade Descriptions Act" violation otherwise I'm afraid you have very little come-back when you don't buy direct from Apple or a large retailer.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A professional opinion on which Apple product to buy, and a tidbit about the WWDC.
Article by: Justin
In light of the WannaCry ransomware attack that affected millions of Windows machines, you might wonder if your Mac needs protecting. Yes, it does and here is how to do it.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

664 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question