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  • Status: Solved
  • Priority: Medium
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How to determine if an iPhone 5 lightning cable is original ?

How can we determine if a lightning cable is an Apple original item &
not 'counterfeit' or 'compatible' ?
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sunhux
Asked:
sunhux
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2 Solutions
 
Eoin OSullivanConsultantCommented:
If it came with the iPhone then it is clearly original, if it was purchased in an Apple Store it is also very likely original .. if purchased elsewhere then you'll need to look closely because there are relatively few 3rd party suppliers (licensed by Apple) of the lightning connector

See this Apple article on how to identify counterfeit connectors
http://support.apple.com/kb/HT5609
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sunhuxAuthor Commented:
Yes, it's purchased elsewhere.  

Suppose it has the print "Designed by Apple in California,
Assembled in China xxxxxxxxxxxx", ie there's a serial number,
is there any way to determine if this serial number is genuine?

Currently have a dispute with the dealer who is selling is at
the same price as the original (about US$29)
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sunhuxAuthor Commented:
The dealer refused refund because when it's connected to my
kid's original iPhone 5, it gave occasional "This charging device
is not supported" message
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sunhuxAuthor Commented:
Pardon my incorrect phrasing:

The dealer refused refund because there's some sort of serial number
there but I find the make rather shoddy & it gave occasional "This
charging device is not supported" message.

Looks like these 'counterfeits' took the trouble to even put in serial
numbers
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Eoin OSullivanConsultantCommented:
So it is a fake/counterfeit.  

A serial number means nothing but if it was sold as a "genuine Apple cable" then you could threaten/cajole the dealer to refund under "Trade Descriptions Act" violation otherwise I'm afraid you have very little come-back when you don't buy direct from Apple or a large retailer.
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