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Adobe Acrobat Pro 9.x not displaying some PDFs correctly

I have a client with two identical machines (one at his office and one at his home), both running Windows 7 Pro fully patched, Office 2013 Pro fully patched and Adobe Acrobat Pro 9x fully patched, This past weekend he purchased an item online and received the receipt in PDF format from the vendor. He opened the PDF on his home machine and all of the text was garbled (see incorrect.jpg). Today, he opened the PDF file on his work machine and it displayed correctly (see correct.jpg). I compared all settings within Adobe Acrobat on both machines and they are identical. I also used the basic troubleshooting steps offered by Adobe by going to Edit > Preferences > Page Display and unchecking Use local fonts, but this didn't resolve.

Any ideas?

Edit 04/01/2014 @ 0349am - I compared the installed fonts on both machines and they are identical - 243 fonts, all the exact same names.
incorrect.jpg
correct.jpg

Eirman

Perhaps it has something to do with embedding fonts (which stops substitution) as mentioned here ....
http://helpx.adobe.com/acrobat/kb/missing-or-garbled-text-converting.html

I also came across this ...
"try changing the option on displaying with local fonts (under Display Preferences)"

ASKER CERTIFIED SOLUTION

Joe Winograd

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Troy Hector

ASKER

The issue turned out to be malware on the system that couldn't open the PDF file. After executing the steps as listed above and confirming that the same file would open on one workstation but not the other, I decided to scan for malware and sure enough...now the problem is solved.

Joe Winograd

Yort,
Thanks for posting the solution — good to know! Regards, Joe