Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Dialing *72 through provider rather than Asterisk phone system.

Posted on 2014-04-01
14
Medium Priority
?
1,061 Views
Last Modified: 2014-04-30
I am using FreePBX 2.11 on Asterisk 11.7 with a 4-port analog card and DAHDI. We would like to be able to allow users to dial *72 and *73 to forward/unforward calls at the provider level instead of through the phone system, and only on line 3.

For example, someone picks up the phone and dials *72. This opens up an outside line to line 3 and dials *72 outbound through line 3. They get Comcast's call forwarding prompts and when finished they hang up. To remove the call forwarding on line 3, they dial *73 which dials out through the third line and uses Comcasts system to remove the call forwarding.

How can I do this?  Thanks
0
Comment
Question by:OAC Technology
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 4
  • 3
14 Comments
 
LVL 14

Expert Comment

by:Don Thomson
ID: 39969504
I'm not familiar with the FreePBX 2.11 capabilities but in order to access a particular line - you would have to dial a direct access code for that line 3 first then use your *72/*73


If you just dial the standard access code 9 or whatever you use, and line 3 is in use - you will get the next one in sequence without knowing which line you have.
0
 
LVL 2

Author Comment

by:OAC Technology
ID: 39969515
How do I get direct access to line 3? I think that's exactly what they need.
0
 
LVL 14

Expert Comment

by:Don Thomson
ID: 39970266
You do that in Dialing Routes
You will need to configure 2 routes
1 - *73  should require a pin #  and should go out on Trunk 3
2 - *72,987-654-3210  (Forwarded to number) should require a pin and should go out only on trunk 3

These two routes should also be restricted to whichever extensions are authorized to start or cancel the Forwarding
0
Get free NFR key for Veeam Availability Suite 9.5

Veeam is happy to provide a free NFR license (1 year, 2 sockets) to all certified IT Pros. The license allows for the non-production use of Veeam Availability Suite v9.5 in your home lab, without any feature limitations. It works for both VMware and Hyper-V environments

 
LVL 2

Author Comment

by:OAC Technology
ID: 39970639
So just for my education, I create a route for *72,"phone number" and replace "phone number' with the actual number and the user just dials *72"phonenumber" from their phone and hits dial? Does this then send the entire command out through the trunk using the comma as a sort of a wait?
0
 
LVL 14

Expert Comment

by:Don Thomson
ID: 39970989
I believe that would work from what I've seen
0
 
LVL 2

Author Comment

by:OAC Technology
ID: 39972280
It doesn't seem to be working. When I try this and hit dial, it just seems to sit at a dial tone. Do you know if there is a way for me to get direct access to line 3 so they can dial whatever they want once they connect directly to line 3?
0
 
LVL 15

Expert Comment

by:Phonebuff
ID: 39972375
Yes,  

     But it's not a simple mode.  You need to add logic so that that a particular extension will always go out a particular Dahdi Trunk.   I do something similar for a customer who wants extension 1234s calls to anyways use a specific trunk so that the caller id sent will always be a direct inward number for the return call.  

     If you want to do this hack, requires root & vi comfort, I will post the information..

     -----------
0
 
LVL 2

Author Comment

by:OAC Technology
ID: 39978161
That would be great if you could post the information
0
 
LVL 2

Author Comment

by:OAC Technology
ID: 39988774
I'm still looking for as solution if anyone has any ideas. Phonebuff, any way you can post that config?

Thanks
0
 
LVL 15

Expert Comment

by:Phonebuff
ID: 39990191
Sorry,

   On the road this week, will post it this weekend..
0
 
LVL 2

Author Comment

by:OAC Technology
ID: 40020917
Any update on the config?

Thanks
0
 
LVL 15

Accepted Solution

by:
Phonebuff earned 2000 total points
ID: 40020979
;  extensions_custom.conf.  
;
[macro-dialout-trunk-predial-hook]
;
; - check if the trunk is a fake trunk we configure
; - if not, just exit (do nothing)
; - if so, lookup in a maintained astdb structure for a specific channel, e.g.
;
; - PRIVCHANS/<exten_num> : <zapchan>
;
; If that channel exists, then try dialing on that specific channel
; in either case, return BYPASS
;
exten => s,1,Set(PREDIAL_HOOK_RET=)
exten => s,n,GotoIf($["${OUT_${DIAL_TRUNK}}" != "AMP:Local/faketrunk"]?continue)
exten => s,n,GotoIf($["${DB(PRIVCHANS/${AMPUSER})}" = ""]?leave)
exten => s,n,Set(OUT_${DIAL_TRUNK}=ZAP/${DB(PRIVCHANS/${AMPUSER})})
exten => s,n,Set(custom=)
exten => s,n(continue),MacroExit()
exten => s,n(leave),Set(PREDIAL_HOOK_RET=BYPASS)
;

Open in new window


In Asterisk add your Private channels -- For 1203 it's channel 3.
;
database put PRIVCHANS 1210 3  

Then set you outroutes to use the faketrunk first and then the normal routes in case your fake trunk is busy -  Hope this helps -

extensions_additional.conf: OUT_2 = AMP:Local/faketrunk
0
 
LVL 15

Expert Comment

by:Phonebuff
ID: 40028683
Datadudes, How did you make out ?
0
 
LVL 2

Author Comment

by:OAC Technology
ID: 40032805
It took some doing, but I got this working. Thank you!!
0

Featured Post

Simple, centralized multimedia control

Watch and learn to see how ATEN provided an easy and effective way for three jointly-owned pubs to control the 60 televisions located across their three venues utilizing the ATEN Control System, Modular Matrix Switch and HDBaseT extenders.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Let’s list some of the technologies that enable smooth teleworking. 
As companies replace their old PBX phone systems with Unified IP Communications, many are finding out that legacy applications such as fax do not work well with VoIP. Fortunately, Cloud Faxing provides a cost-effective alternative that works over an…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question