KMS Server issue
Posted on 2014-04-01
Got a potential problem that I can't figure out. I have a KMS server in my environment that serves out licenses for Office and for Windows 7. We have a VMWare View environment for virtual desktops. I have one pool that has suddenly started asking for a reactivation of the license - which it should not - because of some driver change. It's not happening on my other desktop pools, so perhaps I just need to reactivate the master and that may solve that.
But when this started to happen, I initially thought something was wrong with the KMS server. I looked in DNS to make sure the DNS pointer to the KMS was there, that there was only one and that it pointed to the right place. That tuned out to be OK.
Then I went to the KMS server itself and ran the slmgr.vbs script with the /dli switch. It is reporting all is OK for Windows, but I see no evidence that the Office license is even installed on the KMS server. I know that it is/was as I did it myself some months ago and would have double-checked to make sure that I could see it and the counts go up as I added Office to my computers. What would cause Office number not to appear on the server?