Solved

Issue with Outlook 2010 crashing

Posted on 2014-04-01
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Last Modified: 2014-04-07
I have a user running Windows 7 Enterprise SP1 with MS Office 2010 Version 14.0.7116.5000 (32-bit).  While the user is typing a new message, outlook just closes by itself with no warning and no error message. When checking the event viewer it says the following:

Event 1000 Application Error
Faulting application name: OUTLOOK.EXE, version 14.0.7113.5000, time stamp: 0x527d636c
Faulting module name: ntdll.dll, version: 6.1.7601.18427, time stamp: 0x521ea91c
Exception Code: 0x000c3873
Faulting process id: 0x1e00
faulting application start time: 0x01cf4ce61809e927
faulting application path: c:\windows\system32\ntdll.dll
report Id: 1c13d832-b8da-11e3-83b9-402cf47a2bfe


Has anyone ever seen this before? And if so, what is the fix?

I have tried several things, including re-imaging the machine. replacing the ntdll.dll, repairing Office, created a new outlook profile, nothing has worked so fa.

Thank you!
L-147008H-outlook-issue.JPG
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Question by:chasper68
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4 Comments
 

Author Comment

by:chasper68
ID: 39969812
Please advise.
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Accepted Solution

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YoursJitu earned 500 total points
ID: 39970005
Have you tried below?

Press WinKey+R.  In the Open field, type
outlook.exe /resetnavpane
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Expert Comment

by:YoursJitu
ID: 39970007
It could also due to corrupt user profile.

If another user on same PC can use Outlook without any issues then it is linked to corrupt user profile.

You need to rename the profile folder from the C:\Users and then ask user to log in again and need to check.
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Author Closing Comment

by:chasper68
ID: 39982988
Neither solution worked when I tried it, the issue still persists, what I did to resolve it was to replace the hard drive in the user's laptop. After doing this I cannot re-create the issue. I'm not sure why the hard drive switch resolved this as I could find nothing wrong with the original hdd after running several diagnostic checks. Thanks for the suggestions though.
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