Paypl- Can't find saved buttons

Hi, On my paypal account this is what I see when I go to Merchants services. Saved Buttons is easy to find:
saved-one.jpg
On a client's paypal, I see this. No saved buttons. I've searched google, and I can't find it anywhere. If I click on create a button, there's no saved buttons anywhere. All the other suggestions I find haven't worked either. Help!
no-saved-buttons.JPG
mel200Asked:
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mel200Connect With a Mentor Author Commented:
ok, solution is that the saved buttons only works on the business accounts, not on a personal account.
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Andrew AngellCo-Owner / DeveloperCommented:
What about when you click into the Create Button section?

Something you could try would be to open up the My Saved Buttons page from yours where it's easy to find.  Copy that URL, and then log out.  Then try to load that same URL and it will ask you to login.  Login with your other account you're trying to find the buttons on and hopefully it'll take you straight there this time.  

Then you'll be able to see where it's at in that old layout.
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mel200Author Commented:
That's a thought, thanks, I'll give it a try.
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mel200Author Commented:
Nope, that take me to the create button section on hers, and there's nothing there.
create button page
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mel200Author Commented:
I just remembered this is a Canadian paypal account... wonder if that has something to do with it?
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mel200Author Commented:
I wonder if I'm not logging into the business side, but the personal side now somehow... or am I grasping at straws..
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mel200Author Commented:
lol, ok clicked on Business (instead of personal) on a page I found within here account. It took me to the merchant services hub, where I saw saved buttons. Clicked that, but it was empty.

When I created the buttons, I got to the part where they give you the code. For the rest I clicked create a similar button. Did I miss a step? That's always worked for me before.
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mel200Author Commented:
Ok, so I saved the page where there was a saved buttons link. I went back in and created a new button. Then I went back to the saved button link and pressed, "My Saved Buttons".

Same result, it takes me to the create a new button page, with no list of buttons. Very strange.
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mel200Author Commented:
hi- it didn't work when I tried it on my account either, I think I'd better call Paypal.
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MAS EE MVETechnical Department HeadCommented:
I am not sure about what they said.
Please check my screenshot. Mine is personal account
Untitled.png
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mel200Author Commented:
hi- mine says that too, but if you create a button and go to the saved buttons, it takes you back to create a button. (Or that's what it did on mine).
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MAS EE MVETechnical Department HeadCommented:
for me no. When i click I can see all my saved buttons
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mel200Author Commented:
called paypal support
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