Solved

Paypl- Can't find saved buttons

Posted on 2014-04-01
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Last Modified: 2016-03-24
Hi, On my paypal account this is what I see when I go to Merchants services. Saved Buttons is easy to find:
saved-one.jpg
On a client's paypal, I see this. No saved buttons. I've searched google, and I can't find it anywhere. If I click on create a button, there's no saved buttons anywhere. All the other suggestions I find haven't worked either. Help!
no-saved-buttons.JPG
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Question by:mel200
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LVL 11

Expert Comment

by:Andrew Angell
ID: 39970882
What about when you click into the Create Button section?

Something you could try would be to open up the My Saved Buttons page from yours where it's easy to find.  Copy that URL, and then log out.  Then try to load that same URL and it will ask you to login.  Login with your other account you're trying to find the buttons on and hopefully it'll take you straight there this time.  

Then you'll be able to see where it's at in that old layout.
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Author Comment

by:mel200
ID: 39970924
That's a thought, thanks, I'll give it a try.
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Author Comment

by:mel200
ID: 39970931
Nope, that take me to the create button section on hers, and there's nothing there.
create button page
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Author Comment

by:mel200
ID: 39970936
I just remembered this is a Canadian paypal account... wonder if that has something to do with it?
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Author Comment

by:mel200
ID: 39970940
I wonder if I'm not logging into the business side, but the personal side now somehow... or am I grasping at straws..
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Author Comment

by:mel200
ID: 39970944
lol, ok clicked on Business (instead of personal) on a page I found within here account. It took me to the merchant services hub, where I saw saved buttons. Clicked that, but it was empty.

When I created the buttons, I got to the part where they give you the code. For the rest I clicked create a similar button. Did I miss a step? That's always worked for me before.
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Author Comment

by:mel200
ID: 39970952
Ok, so I saved the page where there was a saved buttons link. I went back in and created a new button. Then I went back to the saved button link and pressed, "My Saved Buttons".

Same result, it takes me to the create a new button page, with no list of buttons. Very strange.
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Author Comment

by:mel200
ID: 39970956
hi- it didn't work when I tried it on my account either, I think I'd better call Paypal.
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Accepted Solution

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mel200 earned 0 total points
ID: 39970963
ok, solution is that the saved buttons only works on the business accounts, not on a personal account.
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LVL 25

Expert Comment

by:-MAS
ID: 39972823
I am not sure about what they said.
Please check my screenshot. Mine is personal account
Untitled.png
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Author Comment

by:mel200
ID: 39973261
hi- mine says that too, but if you create a button and go to the saved buttons, it takes you back to create a button. (Or that's what it did on mine).
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LVL 25

Expert Comment

by:-MAS
ID: 39974288
for me no. When i click I can see all my saved buttons
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Author Closing Comment

by:mel200
ID: 39981052
called paypal support
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