2) Server 2008 R2 Terminal Server that runs Lytec MD
3) Using 2x Application Server 10.6 Build 1544
4) Client workstation has 2x Client 11 build 1886 (Latest)
5) Terminal Server uses TerminalWorks TS Print for printing
All that being said, the user logs into the Terminal Server via 2x. They use an application called LytecMD. The user will click a button in LytecMD to print an encounter form for a patient and the program will disconnect. This happens randomly but enough during the day to become very annoying. Sometimes the users gets "The remote computer has ended the connection" from the 2x Client when they are disconnected. When they are able to log back in they sometimes get "You are already logged into this practice on (SERVER). Please choose another practice." It almost seems like a disconnect in transit. The Terminal Server was given enough resources that it doesn't even yawn. I've checked the Terminal Server logs and the Windows logs on the client machine and the only thing I have been able to find is where the user authenticates to log back in to the Terminal Server. I have worked with the user and found that when they get kicked from the program the program closes on the Terminal Server but and there is no process running anymore. I appreciate any suggestions on what should be checked to stop the disconnects. If there are any questions I will answer to the best of my knowledge.
Thanks for commenting. We have found that the issue was not an issue with the Terminal Services or the 2x. What was happening was that because the application was being run through 2x we weren't seeing
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