File Types Dropdown box

Hello,

I have a customer running a piece of software on server 2008 r2. In this software, you can attach files to a client file. The customer scans forms into pdf format and saves them on the server. then they go to attach the pdf file to the client file and there is only 2 options. .JGP and .TIFF.  The "All file types" option is not there.

I have talked to the software company and they say it's not their problem. Anything that i have read say that the dropdown functions are programmed into the application. The software company says i need to change a setting on the server to fix the problem.

To date, I have not been able to find a solution. Any help you can give me would be most appreciated!

Thanks,

Greg
Greg RAsked:
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ChloesDadCommented:
The options for file types are programmed by the software supplier.

This is a line of code from one of our programs written in VB.net

            Me.filedialog.Filter = "All Files (*.*)|*.*|Data File (*.dat1)|*.dat1|Data File2 (*.dat2)|*.dat2|Data File3 (*.dat3)|*.dat3|Data File4 (*.dat4)|*.dat4|Data File5 (*.dat5)|*.dat5"

perhaps you could ask them what settings you should change on the server as it may be that they have programmed their software to read some settings and that's why its not being displayed.

Or ask them for a screen shot showing the all files option being displayed.
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Greg RAuthor Commented:
Thanks for your reply. Yes i will do that for sure. The software company says they took a copy of the data from the software and installed it on a windows 7 workstation and it works fine. So, it puts me at a loss. the "All File Types" entry shows up on other applications so that is why i was originally thinking it was program based settings.
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