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Outlook

Posted on 2014-04-01
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Last Modified: 2014-04-03
Hi i am register domain control on outlook and begin to use email from my domain like
info@domain.com. it is working great but the problem when i use POP it is send me multiple copies of messages. How i can fix it i do not want to delete all message from my outlook web interface. I use Microsoft outlook 2007. It is any solution to fix it with out moving to Imap. I want to use POP and i do not want to save copy of messages.

Thank you for help
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Question by:umaxim
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11 Comments
 
LVL 97

Expert Comment

by:John Hurst
ID: 39970515
Do you have two accounts with the same email address?  That will cause duplicate POP emails. In Outlook, you can go to Send/Receive Properties and uncheck the extra account. That is what I do.

Are you leaving mail on the server?  It is possible that you are resetting the downloaded pointers. However, I leave mail on the server and it only downloads once.
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LVL 1

Author Comment

by:umaxim
ID: 39970520
I live message on account and i had wrong time zone before. is it can make a problem i just changed.
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Author Comment

by:umaxim
ID: 39970526
I just have one. It show on web interface one copy of message. But Microsoft outlook show me multiple copies when i click send and receive.
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LVL 97

Expert Comment

by:John Hurst
ID: 39970527
It is possible that time zone could cause an issue. Can you set your computer time zone for the same time as your server?  

My mail is forwarded from a different time zone and that does not cause duplicate downloads for me. So changing time zone is just a test. I don't necessarily think that is the solution. But at least make time zones correct.
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LVL 97

Expert Comment

by:John Hurst
ID: 39970542
If you just have one account, Outlook is very good at knowing what it has downloaded and what it has not.

Consider deleting your mail account and making a new mail account. That could cause mail to download again so be ready for that. But once the new account has been created, it might fix the problem.
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Author Comment

by:umaxim
ID: 39970563
No it is not helped.
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Author Comment

by:umaxim
ID: 39970572
I just created a totally new email in my outlook. And it is download multiple copies of same massages.
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LVL 97

Accepted Solution

by:
John Hurst earned 2000 total points
ID: 39970591
A new account will do that (because it resets the download pointer). The question is, does the multiple copies stop after this.

If not, consider making a new Outlook Profile.

Make secure backup of your PST file (ensure this, and for ALL PST files).

Then go to Control Panel, Mail, and delete the Profile (which will delete the account again). Make a new profile and new account and import you email from the backed up files.

However, this will download the mail again. So make sure after making your new account that duplicates are still occurring. Do this before making at new profile.
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LVL 97

Expert Comment

by:John Hurst
ID: 39971111
Any luck with duplicates (waiting for a new account to clear out or a new Outlook Profile)?
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LVL 1

Author Comment

by:umaxim
ID: 39975287
I just removed and connected to old system.
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LVL 97

Expert Comment

by:John Hurst
ID: 39975297
@umaxim - Thank you and I was happy to assist you with this.
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