Solved

Office 365 Password expiration policy Set to Never Expire not working

Posted on 2014-04-01
8
1,705 Views
Last Modified: 2014-04-09
I would like our password expiration policy set to "Never Expire". I am very familiar with powershell and have followed the guidelines here:

http://office.microsoft.com/en-us/office365-suite-help/set-up-user-passwords-to-never-expire-HA102816049.aspx

When I run:

Get-MSOLUser | Select UserPrincipalName, PasswordNeverExpires

all users are set to True.

However, today we had another user get prompted to reset his password again today.Please advise how to fix this issue so that our user's passwords never expire. Thank you.
0
Comment
Question by:CCtech
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
  • 2
8 Comments
 
LVL 17

Expert Comment

by:Brad Bouchard
ID: 39970521
And you've made sure of this per your link?
Only passwords for user accounts that aren’t synchronized through directory synchronization can be set to never expire.

And also this?
If you’re an admin of an Office 365 Small Business organization, you can't configure your user's passwords to never expire.
0
 
LVL 1

Author Comment

by:CCtech
ID: 39972000
Brad, Office 365 is not synchronized with AD, we keep the two completely separate. Our license is "Office 365 Midsize Business".

Please see attached image. With the exception of one account which was just added after I ran the commands, all accounts are set to never expire.

Powershell
0
 
LVL 17

Expert Comment

by:Brad Bouchard
ID: 39972256
This may seem like I'm passing the buck here but I'm not, and here is what I would do:

You've already taken the appropriate steps and can see that the users are set to never expire on their passwords so give Microsoft a call.  With Office 365 you get free phone support from Microsoft so give them a ring and they will be great at assisting you.

I had an issue one time where PDFs coming from a client of ours would get corrupted during the sending process to another company.  We knew it was an MS problem as before we migrated everything was fine.  Called MS and they knew about this known issue and fixed it within minutes.  

Give them a ring, trust me.
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 39972958
Set the password policy to expire after 730 days using the Portal and you won't be bothered with password change requests ever again.

Alan
0
 
LVL 1

Accepted Solution

by:
CCtech earned 0 total points
ID: 39978255
Alan, that does not solve the problem, it simply prolongs it.

I contacted Microsoft, after an hour of hold time, they told me that I had done everything correctly, but users need to reset their passwords for it to take effect.
0
 
LVL 17

Expert Comment

by:Brad Bouchard
ID: 39978308
Alan, that does not solve the problem, it simply prolongs it.

I contacted Microsoft, after an hour of hold time, they told me that I had done everything correctly, but users need to reset their passwords for it to take effect.

Very good to know, thanks for the update.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 39978933
If the password is flagged to be changed, then it will have to be changed before the 730 days settings kicks in.

Setting the password policy to 730 doesn't prolong the problem, it will stop passwords from ever being asked to be changed again.
0
 
LVL 1

Author Closing Comment

by:CCtech
ID: 39988239
it resolves the issue
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The reason that corporations and businesses use Windows servers is because it supports custom modifications to adapt to the business and what it needs. Most individual users won’t need such powerful options. Here I’ll explain how you can enable Wind…
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…
This tutorial will walk an individual through the process of configuring basic necessities in order to use the 2010 version of Data Protection Manager. These include storage, agents, and protection jobs. Launch Data Protection Manager from the deskt…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question