Office 365 Password expiration policy Set to Never Expire not working

I would like our password expiration policy set to "Never Expire". I am very familiar with powershell and have followed the guidelines here:

http://office.microsoft.com/en-us/office365-suite-help/set-up-user-passwords-to-never-expire-HA102816049.aspx

When I run:

Get-MSOLUser | Select UserPrincipalName, PasswordNeverExpires

all users are set to True.

However, today we had another user get prompted to reset his password again today.Please advise how to fix this issue so that our user's passwords never expire. Thank you.
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CCtechAsked:
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CCtechAuthor Commented:
Alan, that does not solve the problem, it simply prolongs it.

I contacted Microsoft, after an hour of hold time, they told me that I had done everything correctly, but users need to reset their passwords for it to take effect.
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Brad BouchardInformation Systems Security OfficerCommented:
And you've made sure of this per your link?
Only passwords for user accounts that aren’t synchronized through directory synchronization can be set to never expire.

And also this?
If you’re an admin of an Office 365 Small Business organization, you can't configure your user's passwords to never expire.
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CCtechAuthor Commented:
Brad, Office 365 is not synchronized with AD, we keep the two completely separate. Our license is "Office 365 Midsize Business".

Please see attached image. With the exception of one account which was just added after I ran the commands, all accounts are set to never expire.

Powershell
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Brad BouchardInformation Systems Security OfficerCommented:
This may seem like I'm passing the buck here but I'm not, and here is what I would do:

You've already taken the appropriate steps and can see that the users are set to never expire on their passwords so give Microsoft a call.  With Office 365 you get free phone support from Microsoft so give them a ring and they will be great at assisting you.

I had an issue one time where PDFs coming from a client of ours would get corrupted during the sending process to another company.  We knew it was an MS problem as before we migrated everything was fine.  Called MS and they knew about this known issue and fixed it within minutes.  

Give them a ring, trust me.
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Alan HardistyCo-OwnerCommented:
Set the password policy to expire after 730 days using the Portal and you won't be bothered with password change requests ever again.

Alan
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Brad BouchardInformation Systems Security OfficerCommented:
Alan, that does not solve the problem, it simply prolongs it.

I contacted Microsoft, after an hour of hold time, they told me that I had done everything correctly, but users need to reset their passwords for it to take effect.

Very good to know, thanks for the update.
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Alan HardistyCo-OwnerCommented:
If the password is flagged to be changed, then it will have to be changed before the 730 days settings kicks in.

Setting the password policy to 730 doesn't prolong the problem, it will stop passwords from ever being asked to be changed again.
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CCtechAuthor Commented:
it resolves the issue
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