Outlook 2013 Loading Profile
Posted on 2014-04-01
Good afternoon Experts,
We have one user having a very strange issue. When the user opens Outlook 2013 on her ThinkPad T430s running Windows 7 SP1 x64it gets stuck "Loading Profile...". It can vary between 5 to 15 minutes to open. Below is a list of troubleshooting that has been attempted.
-Opened Outlook in safe mode and it opens promptly however after disabling all addins the issue persists.
-Repaired the PST file.
-Tested with Cached Exchange Mode and without.
-Rebuilt the users mail profile.
-Rebuilt the users local profile (roaming profiles are not utilized).
-Tested setting up the same mail profile under the local administrator.
-Tested setting up a different users mailbox as the local administrator with the same results.
-Disabled all AV (Vipre, GFI LanGuard, Windows firewall).
-Performed an online repair and re registered the office suite.
-Reinstalled Office 2013.
-Ran a check disk.
-Verified the no available updates
Here is where it gets really strange:
When locally at the PC or using RDP to the laptop the issue occurs every time you open Outlook. However if remoting in using VNC the issue never occurs and Outlook opens in seconds. If the application is opened locally on the PC it will sit at loading profile and will load as soon as the VNC session is established.
Hoping someone has seen this before. Any suggestions would be much appreciated.