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Outlook 2013 Loading Profile

Posted on 2014-04-01
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Last Modified: 2014-09-26
Good afternoon Experts,

We have one user having a very strange issue. When the user opens Outlook 2013 on her ThinkPad T430s running Windows 7 SP1 x64it gets stuck "Loading Profile...". It can vary between 5 to 15 minutes to open. Below is a list of troubleshooting that has been attempted.

-Opened Outlook in safe mode and it opens promptly however after disabling all addins the issue persists.
-Repaired the PST file.
-Tested with Cached Exchange Mode and without.
-Rebuilt the users mail profile.
-Rebuilt the users local profile (roaming profiles are not utilized).
-Tested setting up the same mail profile under the local administrator.
-Tested setting up a different users mailbox as the local administrator with the same results.
-Disabled all AV (Vipre, GFI LanGuard, Windows firewall).
-Performed an online repair and re registered the office suite.
-Reinstalled Office 2013.
-Ran a check disk.
-Verified the no available updates

Here is where it gets really strange:
When locally at the PC or using RDP to the laptop the issue occurs every time you open Outlook. However if remoting in using VNC the issue never occurs and Outlook opens in seconds. If the application is opened locally on the PC it will sit at loading profile and will load as soon as the VNC session is established.

Hoping someone has seen this before. Any suggestions would be much appreciated.

Thanks!
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Question by:PCNS_Tech
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Expert Comment

by:Bembi
ID: 39970640
From my feeling, Outlook doesn't find the path o the server. Outlook has several mechanism to connect to the server starting with the autodiscover dns record. So outlook ask the dns to find the connection point to the server. If you do not have a autodiscover dns record this even my be the issue.

You can check autodiscover as well as all other connection information, if you press the CTRL key and then right click on the outlook icon in the tray. Ther you get an additional menu for the E-Mail configuration as well as connection status.This information should narrow down our problem.
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Author Comment

by:PCNS_Tech
ID: 39970730
We do have an autodiscover record that seems to be working. When setting up Outlook it automatically pulls the server and user information as it should. I can use the check name and it successfully authenticates so I don't believe the problem to be with autodiscover as it will eventually load the profile the time just varies for how long it can take to load the profile". If this was the case I would also expect the symptoms to follow when using safe mode as well.
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Accepted Solution

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PCNS_Tech earned 0 total points
ID: 39973488
Issue has been resolved. After a system restore Office did not function properly. Uninstalled and reinstalled the software and now it seems to be working.
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Author Closing Comment

by:PCNS_Tech
ID: 39982585
Issue was resolved after continuing troubleshooting on my own.
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Expert Comment

by:howardshaw
ID: 40347173
How was it Resolved ..I have reinstalled  and still getting stuck @ loading profile.
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