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unable to open default e-mail folders exchange 2003

Posted on 2014-04-01
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Last Modified: 2014-04-07
Having trouble connecting to one mailbox. Exchange Server 2003 SP2, running on SBS 2003 SP2. Nine Windows XP Sp3 Computers running Outlook 2003 SP3.

Gave one user mail box rights to another user and things have gone downhill sense. The mailbox store would not open in the assigned user's outlook profile. Got the message unable to expand folders. So I closed the secondary users folder in Outlook and then with the current users email working fine closed outlook.

I then opened Outlook and got a popup logon window with the username for the secondary mailbox login name asking for the password. It would not accept the password. I eventually cancelled it and got the following message " Unable to open your default e-mail folders. You must connect your Microsoft exchange server with the current profile before you can synchronize your folders with your offline folder file. The thing is offline folder was never configured.

So I did the following. I removed the mailbox rights for the user and rebooted the exchange server and the desktop. Same pop and error. I removed and recreated her user profile. Same error. I repaired Outlook. No change. I did a system restore to earlier in the day no change.  I remove the outlook profile and restarted the Server & desktop. When creating a new outlook profile when I clicked on check name in the setup I got the Logon Popup for the secondary mail box.

I can't seem to get past it trying to reconnect to the secondary mail box even though those permissions have been removed on the server and the server restarted.

Any Help would be appreciated. I am getting no errors in the event logs on the server. The other 8 user mailboxes are working fine.
 
Thanks
Pat
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Question by:pcenterprises
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Expert Comment

by:rick81
ID: 39971642
go to the account settings of the account, look under more settings, advanced tab.  make sure you have removed the secondary account from there.  it sounds like you still have it added to the first mailbox.  even though you closed it from outlook, it needs to be removed from the account settings.
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Accepted Solution

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pcenterprises earned 0 total points
ID: 39972042
Thanks for responding. That wasn't the issue. I eventually changed the username to the outlook user and it popped right thru and everything is now working. After a couple more times of closing and opening outlook it started working correctly. All I can think of is that there was an authentication issue but I sure don't know where it was as there were no errors in the event log on the server or desktop.
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Author Closing Comment

by:pcenterprises
ID: 39982588
Problem essentially resolved itself.
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