Solved

Skype 6.15.60.330 for Mac OS X Unexpectedly Quits Immediately Upon Launch

Posted on 2014-04-01
12
2,872 Views
Last Modified: 2014-04-02
I have a fresh, clean install of Skype 6.15.60.330 installed on my MacBook Pro running Mac OS X 10.9.2. It consistently unexpectedly quits immediately upon application launch. I have completely removed/uninstalled and reinstalled Skype several times. The Skype folder in Application Support has been deleted, as well as the Skype preferences. This seems to have no effect. I have run out of ideas. Typically, uninstalling software completely then reinstalling it from scratch resolves most issues. I am running the latest version of Mac OS X and the latest version of Skype.

I have attached the crash report / error log for your technical review.

Please let me know your thoughts ASAP. Thanks in advance for your timely response.
Skype-Crash-Log-2014-4-1.txt
0
Comment
Question by:simdex
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 4
  • 2
12 Comments
 
LVL 53

Expert Comment

by:strung
ID: 39971094
Where did you get ver 6.15.60.330 from? I just downloaded a fresh copy of Skype from the official site at:  http://www.skype.com/en/download-skype/skype-for-computer/ and what I got was 6.15.59.330.

I wonder if you have a bogus or beta version?
0
 

Author Comment

by:simdex
ID: 39971105
I downloaded it directly from Skype.com. It is not a beta.
0
 
LVL 53

Expert Comment

by:strung
ID: 39971186
Odd. I wonder why I got 6.15.59.330? Maybe Skype has withdrawn .60? What version do you get if you download a fresh copy?
0
Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

 
LVL 40

Expert Comment

by:Eoin OSullivan
ID: 39971555
There are a few places Skype keeps data ... to do a COMPLETE uninstall .. also delete these folders and files

Folders
/Users/USERNAME/Library/Saved Application State/com.skype.skype.savedState
/Users/USERNAME/Library/Caches/com.skype.skype

There are 2 locations for Preferences and skype puts plist preference files in both
/Library/Preferences
/Users/USERNAME/Library/Preferences

You've already spotted the folder in Application Support - delete that too
/Users/USERNAME/Library/Application Support/Skype

Now re-download the Application and install the Skype app
0
 

Author Comment

by:simdex
ID: 39972362
I actually used AppZapper (http://www.appzapper.com) to completely remove/uninstall Skype. It removed everything you mentioned in your comment. After re-downloading and reinstalling, the issue still remained.
0
 
LVL 40

Expert Comment

by:Eoin OSullivan
ID: 39972397
The only other suggestions I have are
1. Try downloading an older version of Skype 6.9 for example
http://www.oldapps.com/mac/skype.php?system=mac_os_x_108_mountain_lion_intel

2. Create a new user account on OSX ... login as that user and see can you open Skype.  
If Skype works then there is some setting/preference in the normal user account you have.
0
 

Author Comment

by:simdex
ID: 39972407
I did download an older version of Skype. The newest version that does not crash repeatedly is Skype 6.0.0.2946. Versions 6.3, 6.9, and 6.15 all crash immediately upon launch. So for now, I will continue to use version 6.0.
0
 

Author Comment

by:simdex
ID: 39972450
I've requested that this question be closed as follows:

Accepted answer: 0 points for simdex's comment #a39972407

for the following reason:

My solution worked. I downloaded an older version of Skype which does not crash immediately upon launch. Problem solved.
0
 
LVL 40

Expert Comment

by:Eoin OSullivan
ID: 39972420
simdex - you never mentioned you'd tried all those other versions .. that's why I sugggested trying that.

If you can spare 10 minutes, you should try running Skype 6.15 under a brand new clean user account.  If it still fails then you can be sure that it is a software/hardware incompatibility issue with your MacBook Pro and OSX10.9.2 and Skype.  In this case you will have to wait for an update from Skype or Apple to resolve and I'd post on Skype forums about it.
0
 

Author Comment

by:simdex
ID: 39972431
I just logged in to a different user account (the Guest User in Mac OS X) and opened Skype 6.15. Same problem. Instantly crashes upon launch. :(
0
 
LVL 40

Accepted Solution

by:
Eoin OSullivan earned 500 total points
ID: 39972444
OK .. I'd suggest you send the error log to SKYPE aka Microsoft as it is likely a hardware compatibility issue with Skype not liking the cpu or webcam or something on the macbook pro.

Stick with Skype 6.0 for now
0
 

Author Closing Comment

by:simdex
ID: 39972451
Thank you!
0

Featured Post

[Live Webinar] The Cloud Skills Gap

As Cloud technologies come of age, business leaders grapple with the impact it has on their team's skills and the gap associated with the use of a cloud platform.

Join experts from 451 Research and Concerto Cloud Services on July 27th where we will examine fact and fiction.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Do you come here a lot? Are you lazy like me and don't want to go through the "trouble" of having to click your Dock's Safari icon and then having to click your Experts Exchange Favorites bookmark to get here? Well then this article is for you.
This article shows how to use a free utility called 'Parkdale' to easily test the performance and benchmark any Hard Drive(s) installed in your computer. We also look at RAM Disks and their speed comparisons.
The goal of the tutorial is to teach the user how to instant message and make a video call in Skype.
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

627 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question