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Windows 2012 print server won't work for Windows XP clients

Posted on 2014-04-02
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Last Modified: 2014-04-22
Hello EE,
I have a couple lingering XP clients who cannot print now that we moved to a 2012 R2 Windows print server.  I don't have the ability to add "additional drivers" as that is greyed out.  I am not sure how to proceed as under the print server properties > drivers I do list an HP universal for x86 processor type 3 along with an enhanced point and print for x86 and thought this would have worked.
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Question by:bergquistcompany
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10 Comments
 
LVL 17

Expert Comment

by:Brad Bouchard
ID: 39972423
I know this is for 2008, but it seems like it should still apply, have you seen it?

http://danblee.com/adding-32-bit-drivers-to-a-shared-printer-on-windows-server-2008-r2/
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Author Comment

by:bergquistcompany
ID: 39972439
I did but this is greyed out
Once installed, head to the properties > sharing > additional drivers section and add the x86 printer. - See more at: http://danblee.com/adding-32-bit-drivers-to-a-shared-printer-on-windows-server-2008-r2/#sthash.z0CGO29H.dpuf
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LVL 17

Expert Comment

by:Brad Bouchard
ID: 39972456
Not that part, the part below that...
Head to HP’s website and download x64 and 32-bit print drivers.
If you tried before and failed, be sure to delete all drivers installed on the printer for that server located under  Roles > Print Server > ServerName > Drivers.
Add a printer by opening up the x64 drivers you downloaded from HP and double clicking on the Setup.
You’ll be prompted to use a traditional install or a dynamic install. Choose dynamic.
Once the printer is installed, you’ll see the option to “Enter a Printer Address…”. Click this and enter the IP Address of the printer. It will install the printer with the drivers appropriately.
Afterwards, the properties box will pop up and you’ll have the option to head to “Additional Drivers…” under the “Sharing” tab as you normally can.
From there, choose the 32-bit drivers folder that you downloaded. It will be able to find the drivers in the folder automatically and add them as needed.
- See more at: http://danblee.com/adding-32-bit-drivers-to-a-shared-printer-on-windows-server-2008-r2/#sthash.z0CGO29H.Hp05ifTY.dpuf
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LVL 19

Expert Comment

by:Peter Hutchison
ID: 39972460
To install x86 drivers on Windows 2012:

1. Load Server Manager
2. Select Tools, Print Management
3. Expand Print Servers, Printer server name
4. Click on Drivers
5. Select Add Driver
6. Click Next
7. Select x64 and x86 processors
8. Follow prompts to install the required drivers from disk.
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Author Comment

by:bergquistcompany
ID: 39972574
@ Brad - I understand that I am to this step but it is "greyed out" Afterwards, the properties box will pop up and you’ll have the option to head to “Additional Drivers…” under the “Sharing” tab as you normally can.
From there, choose the 32-bit drivers folder that you downloaded. It will be able to find the drivers in the folder automatically and add them as needed.
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Author Comment

by:bergquistcompany
ID: 39972585
@ cmsxpjh
I did that and have the following (See attached) showing an HP Universal for x64 and x86 but when I go to XP and add connect to the printer I can't print as it asks me to load a driver.
Capture.JPG
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LVL 19

Expert Comment

by:Peter Hutchison
ID: 39972652
Windows 2012 uses v4 class print drivers which are incompatible for Windows XP users.
You have to set up print drivers using the v3 drivers. You can see the Version type in the properties of the drivers in Print management console.

See this article:
http://social.technet.microsoft.com/Forums/en-US/864553c2-c8ff-49d2-bd48-eb7b47381111/windows-2012-print-server-problem-with-xp-clients?forum=winserverprint
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Author Comment

by:bergquistcompany
ID: 39972772
On my screen shot above I have an HP Universal that is a Type 3.  However from XP if I connect to the printer and click on it to print it says "before you can print, you need to select a printer.  If you need to install a printer..."  This is when I select the printer from 2012 which under drivers there is a type3.
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Accepted Solution

by:
bergquistcompany earned 0 total points
ID: 40007567
Had to get around it by loading drivers directly on XP users machines.
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Author Closing Comment

by:bergquistcompany
ID: 40014353
None of the other options worked.
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