excaltech
asked on
Exchange 2013 - Active Sync Issue
Migration from Exchange 2007 to Exchange 2013 completed successfully. When I removed the old Exchange 2007 machine it appears some users are having issues. I've attempted to update the default time out for the IIS default website and confirm the same configuration for the timeout in the firewall.
Found this article but really didn't see a resolution to the problem.
social.technet.microsoft.c
This is the error when trying to connect with testconnectivity.microsoft
Attempting to send the OPTIONS command to the server.
Testing of the OPTIONS command failed. For more information, see Additional Details.
Additional Details
An HTTP 500 response was returned from Unknown.
Headers received:
request-id: bd42ea1a-98d3-471f-81b4-fd
X-CasErrorCode: DatabaseGuidNotFound
X-FEServer: EXCH13
Content-Length: 0
Cache-Control: private
Date: Wed, 02 Apr 2014 17:21:41 GMT
Server: Microsoft-IIS/8.5
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
HTTP Response Headers:
request-id: bd42ea1a-98d3-471f-81b4-fd
X-CasErrorCode: DatabaseGuidNotFound
X-FEServer: EXCH13
Content-Length: 0
Cache-Control: private
Date: Wed, 02 Apr 2014 17:21:41 GMT
Server: Microsoft-IIS/8.5
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Elapsed Time: 145 ms.
Found this article but really didn't see a resolution to the problem.
social.technet.microsoft.c
This is the error when trying to connect with testconnectivity.microsoft
Attempting to send the OPTIONS command to the server.
Testing of the OPTIONS command failed. For more information, see Additional Details.
Additional Details
An HTTP 500 response was returned from Unknown.
Headers received:
request-id: bd42ea1a-98d3-471f-81b4-fd
X-CasErrorCode: DatabaseGuidNotFound
X-FEServer: EXCH13
Content-Length: 0
Cache-Control: private
Date: Wed, 02 Apr 2014 17:21:41 GMT
Server: Microsoft-IIS/8.5
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
HTTP Response Headers:
request-id: bd42ea1a-98d3-471f-81b4-fd
X-CasErrorCode: DatabaseGuidNotFound
X-FEServer: EXCH13
Content-Length: 0
Cache-Control: private
Date: Wed, 02 Apr 2014 17:21:41 GMT
Server: Microsoft-IIS/8.5
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Elapsed Time: 145 ms.
Check the article again excaltech, JustinPickett posted some helpful information about ActiveSync and this issue. This appears to be an SP1 issue, did you install Exchange 2013 SP1?
I actually fixed this issue by removing Unknown SID's from the Security > Advanced tab of the parent OU for the users, please read what JustinPickett has posted.
I actually fixed this issue by removing Unknown SID's from the Security > Advanced tab of the parent OU for the users, please read what JustinPickett has posted.
ASKER CERTIFIED SOLUTION
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Yes this is an issue with Exchange 2013 SP1, please follow this Technet article for an update to the KB article.
TechNet Article
TechNet Article
ASKER
Microsoft support rep
Download the latest update at this time its CU8, but the fix was in CU6 before uninstalling Exchange 2007.
https://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html
Alan