Exchange 2013 - Active Sync Issue

Migration from Exchange 2007 to Exchange 2013 completed successfully.  When I removed the old Exchange 2007 machine it appears some users are having issues.  I've attempted to update the default time out for the IIS default website and confirm the same configuration for the timeout in the firewall.

Found this article but really didn't see a resolution to the problem.

social.technet.microsoft.com/Forums/en-US/291b583f-f228-4502-b7f0-604499fd8d37/error-databaseguidnotfound?forum=exchangesvrmobility


This is the error when trying to connect with testconnectivity.microsoft.com


Attempting to send the OPTIONS command to the server.
       Testing of the OPTIONS command failed. For more information, see Additional Details.
       
      Additional Details
       
An HTTP 500 response was returned from Unknown.
Headers received:
request-id: bd42ea1a-98d3-471f-81b4-fda347f45440
X-CasErrorCode: DatabaseGuidNotFound
X-FEServer: EXCH13
Content-Length: 0
Cache-Control: private
Date: Wed, 02 Apr 2014 17:21:41 GMT
Server: Microsoft-IIS/8.5
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET


HTTP Response Headers:
request-id: bd42ea1a-98d3-471f-81b4-fda347f45440
X-CasErrorCode: DatabaseGuidNotFound
X-FEServer: EXCH13
Content-Length: 0
Cache-Control: private
Date: Wed, 02 Apr 2014 17:21:41 GMT
Server: Microsoft-IIS/8.5
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Elapsed Time: 145 ms.
excaltechAsked:
Who is Participating?
 
excaltechConnect With a Mentor Author Commented:
It looks like it's a known issue.  What I got from an Exchange support rep is that he has seven other cases open for the same issue. Only happens when moving from Exchange 2007 --> Exchange 2013 SP1 is appears
0
 
Alan HardistyCo-OwnerCommented:
Please check the inherited permissions of the problem users to make sure they didn't lose permissions in the migration:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html

Alan
0
 
Robert PraschCommented:
Check the article again excaltech, JustinPickett posted some helpful information about ActiveSync and this issue. This appears to be an SP1 issue, did you install Exchange 2013 SP1?

I actually fixed this issue by removing Unknown SID's from the Security > Advanced tab of the parent OU for the users, please read what JustinPickett has posted.

This is what Justin Pickett describes as the fix and it worked for me for ActiveSync users.
0
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

 
Robert PraschCommented:
Yes this is an issue with Exchange 2013 SP1, please follow this Technet article for an update to the KB article.

TechNet Article
0
 
excaltechAuthor Commented:
Microsoft support rep
0
 
itderanged1Commented:
Download the latest update at this time its CU8, but the fix was in CU6 before uninstalling Exchange 2007.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.