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Exchange 2013 - Active Sync Issue

Posted on 2014-04-02
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Last Modified: 2015-06-06
Migration from Exchange 2007 to Exchange 2013 completed successfully.  When I removed the old Exchange 2007 machine it appears some users are having issues.  I've attempted to update the default time out for the IIS default website and confirm the same configuration for the timeout in the firewall.

Found this article but really didn't see a resolution to the problem.

social.technet.microsoft.com/Forums/en-US/291b583f-f228-4502-b7f0-604499fd8d37/error-databaseguidnotfound?forum=exchangesvrmobility


This is the error when trying to connect with testconnectivity.microsoft.com


Attempting to send the OPTIONS command to the server.
       Testing of the OPTIONS command failed. For more information, see Additional Details.
       
      Additional Details
       
An HTTP 500 response was returned from Unknown.
Headers received:
request-id: bd42ea1a-98d3-471f-81b4-fda347f45440
X-CasErrorCode: DatabaseGuidNotFound
X-FEServer: EXCH13
Content-Length: 0
Cache-Control: private
Date: Wed, 02 Apr 2014 17:21:41 GMT
Server: Microsoft-IIS/8.5
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET


HTTP Response Headers:
request-id: bd42ea1a-98d3-471f-81b4-fda347f45440
X-CasErrorCode: DatabaseGuidNotFound
X-FEServer: EXCH13
Content-Length: 0
Cache-Control: private
Date: Wed, 02 Apr 2014 17:21:41 GMT
Server: Microsoft-IIS/8.5
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Elapsed Time: 145 ms.
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Question by:excaltech
6 Comments
 
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Expert Comment

by:Alan Hardisty
ID: 39972981
Please check the inherited permissions of the problem users to make sure they didn't lose permissions in the migration:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html

Alan
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LVL 2

Expert Comment

by:Robert Prasch
ID: 39991803
Check the article again excaltech, JustinPickett posted some helpful information about ActiveSync and this issue. This appears to be an SP1 issue, did you install Exchange 2013 SP1?

I actually fixed this issue by removing Unknown SID's from the Security > Advanced tab of the parent OU for the users, please read what JustinPickett has posted.

This is what Justin Pickett describes as the fix and it worked for me for ActiveSync users.
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Accepted Solution

by:
excaltech earned 0 total points
ID: 39992244
It looks like it's a known issue.  What I got from an Exchange support rep is that he has seven other cases open for the same issue. Only happens when moving from Exchange 2007 --> Exchange 2013 SP1 is appears
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LVL 2

Expert Comment

by:Robert Prasch
ID: 39992263
Yes this is an issue with Exchange 2013 SP1, please follow this Technet article for an update to the KB article.

TechNet Article
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Author Closing Comment

by:excaltech
ID: 40001122
Microsoft support rep
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Expert Comment

by:itderanged1
ID: 40816084
Download the latest update at this time its CU8, but the fix was in CU6 before uninstalling Exchange 2007.
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