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exchange 2003 / outlook 2003 cached exchange mode not updating calendar

Posted on 2014-04-02
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Last Modified: 2016-06-02
When updating a calendar via mobile device.  The update is not making it to outlook when cached exchange mode is turned on.  This is happening to all users (outlook 2003 & 2007).  If I turn off cached exchange mode, all the events/appts show up.  

When cached exchange mode is on, I am able to delete an event via the mobile device and it will be removed from the calendar.  Also if I create an event within outlook on another computer and then pull up the calendar on another computer it will show up.   Seems to be just creating an event from a mobile device.   The events do show up in the OWA calendar and when cached exchange mode is disabled.

Thanks.
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Question by:tiptechs
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Author Comment

by:tiptechs
ID: 39973052
i also tried deleting the ost file and recreating it.
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Expert Comment

by:Patricksr1972
ID: 39973067
Hi

I have seen this behaviour when exchange is complaining about maximum folderviews, are there entries in the event logs??? Has to do with max objtFolder(s)
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Author Comment

by:tiptechs
ID: 39973124
Hi.   I haven't seen anything in event viewer, but also haven't done any diagnostic logging either.    Also have not seen anything about the max folder views either.  

This may have been going on for awhile.
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LVL 19

Expert Comment

by:Patricksr1972
ID: 39973142
Sorry for hardening but could you filter the log for Event ID: 9646 ?
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Author Comment

by:tiptechs
ID: 39973402
I did locate a few of the 9646 events.  They are all talking about the same user-id.  This appears to be happening on all the IDs.   Let me know if this helps.

Thanks.
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Expert Comment

by:Patricksr1972
ID: 39974158
Which OS are you using?
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Author Comment

by:tiptechs
ID: 39974841
OS on the server is 2003 and the pc is xp.

thanks.
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Author Comment

by:tiptechs
ID: 39975687
I tried to setup the diagnostic logging (not real sure which service this would fall under), but was unable to see anything informative show up.

also confirmed it was other users using office 2007 as well.  So the issue appears to be related to the exchange server.
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Accepted Solution

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Patricksr1972 earned 500 total points
ID: 39975937
Ok, this looks like a 100% server sided error.
Based on the content of the 9696 error the resolution can be found in this Microsoft article. Read it here.
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Author Comment

by:tiptechs
ID: 39978635
A rebooted the exchange server last night and that resolved the issue.  I will look into the microsoft article to see if it will resolve the issue.

Thanks.
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