Solved

exchange 2003 / outlook 2003 cached exchange mode not updating calendar

Posted on 2014-04-02
11
18 Views
Last Modified: 2016-06-02
When updating a calendar via mobile device.  The update is not making it to outlook when cached exchange mode is turned on.  This is happening to all users (outlook 2003 & 2007).  If I turn off cached exchange mode, all the events/appts show up.  

When cached exchange mode is on, I am able to delete an event via the mobile device and it will be removed from the calendar.  Also if I create an event within outlook on another computer and then pull up the calendar on another computer it will show up.   Seems to be just creating an event from a mobile device.   The events do show up in the OWA calendar and when cached exchange mode is disabled.

Thanks.
0
Comment
Question by:tiptechs
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 4
11 Comments
 

Author Comment

by:tiptechs
ID: 39973052
i also tried deleting the ost file and recreating it.
0
 
LVL 23

Expert Comment

by:Patrick Bogers
ID: 39973067
Hi

I have seen this behaviour when exchange is complaining about maximum folderviews, are there entries in the event logs??? Has to do with max objtFolder(s)
0
 

Author Comment

by:tiptechs
ID: 39973124
Hi.   I haven't seen anything in event viewer, but also haven't done any diagnostic logging either.    Also have not seen anything about the max folder views either.  

This may have been going on for awhile.
0
Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 
LVL 23

Expert Comment

by:Patrick Bogers
ID: 39973142
Sorry for hardening but could you filter the log for Event ID: 9646 ?
0
 

Author Comment

by:tiptechs
ID: 39973402
I did locate a few of the 9646 events.  They are all talking about the same user-id.  This appears to be happening on all the IDs.   Let me know if this helps.

Thanks.
0
 
LVL 23

Expert Comment

by:Patrick Bogers
ID: 39974158
Which OS are you using?
0
 

Author Comment

by:tiptechs
ID: 39974841
OS on the server is 2003 and the pc is xp.

thanks.
0
 

Author Comment

by:tiptechs
ID: 39975687
I tried to setup the diagnostic logging (not real sure which service this would fall under), but was unable to see anything informative show up.

also confirmed it was other users using office 2007 as well.  So the issue appears to be related to the exchange server.
0
 
LVL 23

Accepted Solution

by:
Patrick Bogers earned 500 total points
ID: 39975937
Ok, this looks like a 100% server sided error.
Based on the content of the 9696 error the resolution can be found in this Microsoft article. Read it here.
0
 

Author Comment

by:tiptechs
ID: 39978635
A rebooted the exchange server last night and that resolved the issue.  I will look into the microsoft article to see if it will resolve the issue.

Thanks.
0

Featured Post

PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
Changing a few Outlook Options can help keep you organized!
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

724 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question