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SBS2011 - Added user from AD to Console w/ change user role for account - Now user email problem

Posted on 2014-04-02
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Last Modified: 2014-04-02
SBS2011,
1. user was not listed in SBS Standard console. I wanted to assign computer and give remote access rights for web remote access.

WHat I did (per a document):
SBS console:  used the "change user role for account". Added permissions (standard user) for the user.

Problem this caused:

User had 1.2 free of a 2GB mailbox....suddenly 5.8 gb over her limit.

1. What happened and how do I fix it????  These emails are critical as it is a law firm.
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Question by:Joemt
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Expert Comment

by:Adam Brown
ID: 39973247
Not exactly sure what happened there, but you should be able to remove the mailbox size limit from her account through the detailed options in the SBS console. Otherwise you can open the Exchange 2010 management console, find her mailbox, then go to the Mailbox Settings tab, then Storage Quotas. From there you can remove the setting to use default storage limitations and increase the storage quota for her. The issue might be that she has a lot of deleted items in her mailbox, or something like that that could be impacting her mailbox now.
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Author Comment

by:Joemt
ID: 39973290
The send and delete folders are called out in the mailbox cleanup tools as being in the GB's. Nothing has changed when you look in the actual folders. I increased the mailbox size to 4 GB's.....no visable changes in the actual folders. I now up'ed the mailbox size to 8GB. I hate letting it run it's course.  Once the mailbox size "changes " to the 8gb limit. I'm hoping we can see what is going on.

1. is there a method to force the change to the mailbox limit to take affect immediately?

2. Should I have used a different method to add an existing user from AD to the SBS2011 console
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Adam Brown earned 500 total points
ID: 39973333
The changes to mailbox limits should take effect automatically. What happened is probably that adding them to the SBS role implemented the storage limitation policies that are tied to the SBS role. You may need to also change the deleted items limits or the send/receive quotas on her mailbox. Might need to do that from powershell.

To be sure, open the Exchange Management Shell and run
get-mailbox <user> | select *quota*

 You can then change those with the set-mailbox cmdlet like so:

set-mailbox <user> -prohibitsendreceivequota <size limit>

Just put whichever quota name was set too low behind a - sign after the set-mailbox command and it will set it the way you want.
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