J.R. Sitman
asked on
Print Spooler is stopping on Windows 2008 R2 server
The last two days we've been getting the error below. Any help would be greatly appreciated.
Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time stamp: 0x4f35fc1d
Faulting module name: hpzjcd01.dll, version: 7.0.13.0, time stamp: 0x48081f7f
Exception code: 0xc0000005
Fault offset: 0x00000000000231fb
Faulting process id: 0x38a0
Faulting application start time: 0x01cf4e9af83eb17e
Faulting application path: C:\Windows\System32\spools v.exe
Faulting module path: C:\Windows\System32\hpzjcd 01.dll
Report Id: 21b39b4f-ba8f-11e3-88f0-00 155d011500
Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time stamp: 0x4f35fc1d
Faulting module name: hpzjcd01.dll, version: 7.0.13.0, time stamp: 0x48081f7f
Exception code: 0xc0000005
Fault offset: 0x00000000000231fb
Faulting process id: 0x38a0
Faulting application start time: 0x01cf4e9af83eb17e
Faulting application path: C:\Windows\System32\spools
Faulting module path: C:\Windows\System32\hpzjcd
Report Id: 21b39b4f-ba8f-11e3-88f0-00
does this happen with any particular printer or print job.
It seems there is issue wih your HP printer driver/.Dll name hpzjcd01.dll,
You need to update the printer driver of HP printer.
You need to update the printer driver of HP printer.
ASKER
How do I determine which HP
You need to search in the Registry at the location HKEY_LOCAL_MACHINE\SYSTEM\ CurrentCon trolSet\Co ntrol\Prin t\Printers
&
HKEY_LOCAL_MACHINE\SYSTEM\ CurrentCon trolSet\Co ntrol\Prin t\Provider s
Then search for hpzjcd01.dll you will find the printer name there
&
HKEY_LOCAL_MACHINE\SYSTEM\
Then search for hpzjcd01.dll you will find the printer name there
ASKER
I couldn't find it in the locations you listed so I scanned the entire registry and found several, but none gave me the printer name. Any other suggestions?
When you search at the right side you will find this .dll and post the screenshot i need to see
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Can you give me instructions?
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Thanks