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J.R. SitmanFlag for United States of America

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Print Spooler is stopping on Windows 2008 R2 server

The last two days we've been getting the error below.  Any help would be greatly appreciated.

Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time stamp: 0x4f35fc1d
Faulting module name: hpzjcd01.dll, version: 7.0.13.0, time stamp: 0x48081f7f
Exception code: 0xc0000005
Fault offset: 0x00000000000231fb
Faulting process id: 0x38a0
Faulting application start time: 0x01cf4e9af83eb17e
Faulting application path: C:\Windows\System32\spoolsv.exe
Faulting module path: C:\Windows\System32\hpzjcd01.dll
Report Id: 21b39b4f-ba8f-11e3-88f0-00155d011500
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Martin Anderson
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does this happen with any particular printer or print job.
It seems there is issue wih your HP printer driver/.Dll name hpzjcd01.dll,
You need to update the printer driver of HP printer.
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ASKER

How do I determine which HP
You need to search in the Registry at the location HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers
                                                    &
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers

Then search for hpzjcd01.dll you will find the printer name there
I couldn't find it in the locations you listed so I scanned the entire registry and found several, but none gave me the printer name.  Any other suggestions?
When you search at the right side you will find this .dll and post the screenshot i need to see
see attached
hp1.png
hp2.png
hp3.png
ASKER CERTIFIED SOLUTION
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Shahnawaz Ahmed
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Can you give me instructions?
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Thanks