Ok, I never have messed with this and had any issues. It shopuld be plug in and go. I have a microphone that was just purchased to record during a power point display. I have or thought I have configured the voice recongnition and all drivers are there but the error says it cannot hear anything? This is a stand mike that the user just puts in front of them and speaks. Maybe I am just not sure if I am in the correct device? Nothing is muted. All sound is turned up and I can hear sound but just cannot use the microphone?