?
Solved

Outlook high CPU

Posted on 2014-04-02
9
Medium Priority
?
7,264 Views
Last Modified: 2014-04-12
I have a serious problem with high CPU (100%) which is definitely related to Outlook 2013 and probably the search indexer.

The computer will be running normally (5-10%) CPU but if I start Outlook within an hour or two CPU usage will be 100%, even though Outlook itself is only occassionally receiving email. When I exit Outlook the CPU usage will drop below 10% without my doing anything else, although this make take 20 minutes or more. When I am experiencing 100% CPU I notice that the taskmgr itself may be showing 30-50%. An initial look at the Resource Monitor (CPU and Disk) has not given me any further clues.

I also notice that when looking at indexing status sometimes it will say 100,000+ items indexed and Indexing complete. At other times it will say 200,000+ items indexed and either Indexing complete or indicating it was still indexing. This seems unrelated to whether Outlook is running.

I tried
Deleting and rebuilding the index
Running chkdsk on the hard drive and again deleting and rebuilding the index
Running ScanOST and ScanPST on the Outlook data files and rebuilding the index.
Running Repair on the Office 2013 Pro installation

I would like to avoid having to do a clean install, but I am reluctantly coming to the conclusion that this may be the best option.
0
Comment
Question by:jamccomb
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 30

Assisted Solution

by:pgm554
pgm554 earned 900 total points
ID: 39973467
Seen Google desktop do funny things to Outlook.

You aren't by any chance running it?
0
 

Assisted Solution

by:jamccomb
jamccomb earned 0 total points
ID: 39973482
I am not running Google Desktop although I am using Google Calendar Sync.
0
 
LVL 30

Assisted Solution

by:pgm554
pgm554 earned 900 total points
ID: 39973528
Hmmm...Try disabling it and see if your issues go away.

Look at the add in's too, to make sure there's nothing you don't recognize.
0
Get real performance insights from real users

Key features:
- Total Pages Views and Load times
- Top Pages Viewed and Load Times
- Real Time Site Page Build Performance
- Users’ Browser and Platform Performance
- Geographic User Breakdown
- And more

 
LVL 20

Assisted Solution

by:n2fc
n2fc earned 300 total points
ID: 39973734
How big are the PST files? Have they been recently compressed?

You might try splitting out older emails to an archive PST file that is not updated frequently to alleviate access time to current data.
0
 
LVL 5

Assisted Solution

by:JurajUQU
JurajUQU earned 300 total points
ID: 39974000
Outlook 2013 has it's own index if you're running in cached mode. If not, it utilises search from the server (Exchange 2013)

Try disabling cache mode and only use server side search which is usually faster and more accurate anyway.
0
 

Assisted Solution

by:jamccomb
jamccomb earned 0 total points
ID: 39974064
I am beginning to think that indexing Outlook PSTs are part of the problem. They are large, but have not gotten larger recently. This weekend I am going to move the most of these to Office 365.

By itself this may help - but I would like to leave the cached mode on so that I could work on my email offline like when travelling by air.
0
 
LVL 30

Assisted Solution

by:pgm554
pgm554 earned 900 total points
ID: 39974123
I have customers with 20 gb psts,no issues.
0
 

Accepted Solution

by:
jamccomb earned 0 total points
ID: 39983320
I had a lot of good ideas and comments. Thank you. In the end it appeared to be related to OneDrive/SkyDrive. Unchecking "Use Office to sync files ..." option seemed to solve the problem.
0
 

Author Closing Comment

by:jamccomb
ID: 39995862
It worked, although I am still puzzled why this started with no apparent change in system configuration.
0

Featured Post

New benefit for Premium Members - Upgrade now!

Ready to get started with anonymous questions today? It's easy! Learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question