Solved

Change Dell "ownership" title (BIOS screen) on laptop?

Posted on 2014-04-02
4
13,505 Views
Last Modified: 2016-11-23
Hi,

We purchased some refurbished Dell Latitude D830 laptops.  Upon boot, the BIOS/POST screen shows the previous owner's company name at the top of the screen.  Have looked in BIOS (the field is there under system info but unchangeable), used Dell's CCTK utility (which can change Asset and Service tags but not Ownership), flashed newer BIOS, reset BIOS to defaults.  Still have the old company's name on boot up.

Anyone know how to fix?  BIOS shows it being called the "Ownership tag".

Thanks in advance for your help.
0
Comment
Question by:taftelectric
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 49

Accepted Solution

by:
dbrunton earned 500 total points
ID: 39973766
It appears you need the Dell Asset Tag utility.

See http://en.community.dell.com/support-forums/desktop/f/3514/t/19361806.aspx and also http://www.myitforum.com/articles/1/view.asp?id=2778 for examples and information.

Now ftp://ftp.us.dell.com/utility/ shows Dell utils for this, the ones that start with asset.  Which ones are applicable in your situation I don't know and I also don't know if the ones listed there will work with your machine.
0
 
LVL 24

Expert Comment

by:DMTechGrooup
ID: 39973860
Here is a page on it..

http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=R80775

As a former dell field tech.. they are pretty easy to use..   I would assume you have an older notebook?  They have changed this when the switched away from the bios boot.

http://lists.us.dell.com/pipermail/linux-poweredge/2005-September/022733.html

If you're system is newer than a couple of years it probably will not work with this utility.

http://arstechnica.com/civis/viewtopic.php?f=8&t=1220431
0
 

Author Closing Comment

by:taftelectric
ID: 39976867
Used FTP link to find a utility called "asset.com" which gave me command-line options to change Ownership.  Command syntax I used to remove the tag is "asset.com /o /d".
0
 
LVL 1

Expert Comment

by:Donald Henderson
ID: 40433024
Also you can just go to the Dell Support page for the machine s/n and download it from there.
0

Featured Post

Edgartown IT Case Study

Learn about Edgartown's quest to ensure the safety and security of the entire town's employee and citizen data. Read the case study!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Multi-threading long-running processes can have a significant increase in overall performance and drastically decrease over time it takes for a process to complete. Unfortunately, not all applications support native multi-threading, some by design a…
This article shows how to use a free utility called 'Parkdale' to easily test the performance and benchmark any Hard Drive(s) installed in your computer. We also look at RAM Disks and their speed comparisons.
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
If you're a developer or IT admin, you’re probably tasked with managing multiple websites, servers, applications, and levels of security on a daily basis. While this can be extremely time consuming, it can also be frustrating when systems aren't wor…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question