Solved

PowerPoint 2010 found an error it can't correct and will shut down

Posted on 2014-04-02
8
684 Views
Last Modified: 2014-04-07
Hi, I thought I resolved this client's with using thisisudax.org conduit malware removal.  The problem returned and I ran the utility again only to have the message open up intermittently when running powerpoint files.  The office suite is updated.  Do you have any additional tips for the annoying probklem?
0
Comment
Question by:snoopaloop
  • 4
  • 3
8 Comments
 
LVL 24

Accepted Solution

by:
Echo_S earned 215 total points
ID: 39973723
check add-ins. Tools | Options | Add-in. What's listed?

If there's a bluetooth add-in there, even if it's listed in the "not active" part of the list, remove that add-in. It's notorious for causing these kinds of problems.
0
 
LVL 1

Author Comment

by:snoopaloop
ID: 39973733
Thanks but I removed the Bluetooth last week on the add-ins
0
 
LVL 24

Expert Comment

by:Echo_S
ID: 39973745
It's hard to give suggestions without knowing what all you did....
0
 
LVL 91

Expert Comment

by:nobus
ID: 39974695
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 1

Author Comment

by:snoopaloop
ID: 39975736
I will try this later today.  ok, any other suggestions?

 yes, I neglected to mention the removal of manage add-ins.  My bad.   I used CCleaner, Hitman Pro, thisisudax, and malware malbytes.
0
 
LVL 24

Assisted Solution

by:Echo_S
Echo_S earned 215 total points
ID: 39983265
Does the crash occur with all files or just one particular PPT file?

What do you mean by "running"? Are you (the user) in edit mode when this happens, or are you in slide show view?

You removed the bluetooth add-in, but are there any others listed when you to to Tools | Options | Add-ins? At the bottom of that dialog, choose COM add-ins, then GO. Anything listed? What if you choose PowerPoint add-ins there? Anything listed?
0
 
LVL 24

Expert Comment

by:Echo_S
ID: 39983269
Oh yeah, also look at printer drivers: http://www.pptfaq.com/FAQ00952_How_to_install_a_TEST_printer_driver.htm

I know it sounds weird, but it's an easy enough thing to test.
0
 
LVL 1

Author Comment

by:snoopaloop
ID: 39983740
I revisited the Bluetooth add-on thing after running sfc /scannow.   I ran powerpoint in admin mode and noticed the Bluetooth add-on was still present.  It was removed and all is well.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article descibes how to create a connection between Excel and SAP and how to move data from Excel to SAP or the other way around.
A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

948 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now