nappyshock
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Cisco ASA memory failure
I have a ASA5510 running 8.0.5 which has 256Mb memory. To upgrade it to the later 8.3+ firmware i have just tried to replace the 256Mb memory with 1Gb memory stick.
The ASA is now in a boot loop.
The things tried so far....
Putting the 256Mb memory stick back in - same result (boot loop)
Putting in a 1Gb memory stick from a second working ASA5510 - same result (boot loop)
Putting the new (suspect) 1Gb memory stick in the second working ASA - boots up fine.
This makes me believe there is no problem with the memory
I suspect the ASA is now defective but as the unit has no TAC support, this forum is the last chance before giving up.
I have booted the unit using TFTP and the output is below also the various commands i've tried (i done this with both 256Mb and 8.0.5 image and also 1Gb and 8.3 image the results are the same).
Any further ideas gratefully received...........
Booting system, please wait...
CISCO SYSTEMS
Embedded BIOS Version 1.0(11)2 01/25/06 13:21:26.17
Low Memory: 631 KB
High Memory: 256 MB
PCI Device Table.
Bus Dev Func VendID DevID Class Irq
00 00 00 8086 2578 Host Bridge
00 01 00 8086 2579 PCI-to-PCI Bridge
00 03 00 8086 257B PCI-to-PCI Bridge
00 1C 00 8086 25AE PCI-to-PCI Bridge
00 1D 00 8086 25A9 Serial Bus 11
00 1D 01 8086 25AA Serial Bus 10
00 1D 04 8086 25AB System
00 1D 05 8086 25AC IRQ Controller
00 1D 07 8086 25AD Serial Bus 9
00 1E 00 8086 244E PCI-to-PCI Bridge
00 1F 00 8086 25A1 ISA Bridge
00 1F 02 8086 25A3 IDE Controller 11
00 1F 03 8086 25A4 Serial Bus 5
00 1F 05 8086 25A6 Audio 5
02 01 00 8086 1075 Ethernet 11
03 01 00 177D 0003 Encrypt/Decrypt 9
03 02 00 8086 1079 Ethernet 9
03 02 01 8086 1079 Ethernet 9
03 03 00 8086 1079 Ethernet 9
03 03 01 8086 1079 Ethernet 9
04 02 00 8086 1209 Ethernet 11
04 03 00 8086 1209 Ethernet 5
Evaluating BIOS Options ...
Launch BIOS Extension to setup ROMMON
Cisco Systems ROMMON Version (1.0(11)2) #0: Thu Jan 26 10:43:08 PST 2006
Platform ASA5510
Use BREAK or ESC to interrupt boot.
Use SPACE to begin boot immediately.
Launching BootLoader...
Default configuration file contains 1 entry.
Searching / for images to boot.
No images in /
Error 15: File not found
unable to boot an image
Default configuration file contains 1 entry.
Searching / for images to boot.
No images in /
Error 15: File not found
unable to boot an image
Failsafe booting engaged.
Default configuration file contains 1 entry.
Searching / for images to boot.
No images in /
Error 15: File not found
unable to boot an image
Booting system, please wait...
-------------------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- --
Launching TFTP Image...
Cisco Security Appliance admin loader (3.0) #0: Mon Nov 2 21:27:21 MST 2009
Loading...
mount: mounting /dev/hda1 on /mnt/disk0 failed
mount: mounting /dev/hda1 on /mnt/disk0 failed
Processor memory 177901568, Reserved memory: 20971520 (DSOs: 0 + kernel: 20971520)
Guest RAM start: 0xd4000080
Guest RAM end: 0xdd400000
Guest RAM brk: 0xd4001000
IO memory 51224576 bytes
IO memory start: 0xd0bff000
IO memory end: 0xd3cd9000
Total SSMs found: 0
Total NICs found: 7
mcwa i82557 Ethernet at irq 11 MAC: 001e.be79.7604
mcwa i82557 Ethernet at irq 5 MAC: 0000.0001.0001
Internal error. Crash dump information may not be read or written to flash
i82546GB rev03 Ethernet @ irq09 dev 3 index 00 MAC: 001e.be79.7600
i82546GB rev03 Ethernet @ irq09 dev 3 index 01 MAC: 001e.be79.7601
i82546GB rev03 Ethernet @ irq09 dev 2 index 02 MAC: 001e.be79.7602
i82546GB rev03 Ethernet @ irq09 dev 2 index 03 MAC: 001e.be79.7603
i82547GI rev00 Gigabit Ethernet @ irq11 dev 1 index 05 MAC: 0000.0001.0002
INFO: Unable to read firewall mode from flash
Writing default firewall mode (single) to flash
Running Activation Key: 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
This activation key is not valid, use default settings only
Encryption hardware device : Cisco ASA-55x0 on-board accelerator (revision 0x0)
Boot microcode : CN1000-MC-BOOT-2.00
SSL/IKE microcode: CNLite-MC-SSLm-PLUS-2.03
IPSec microcode : CNlite-MC-IPSECm-MAIN-2.05
Cisco Adaptive Security Appliance Software Version 8.0(5)
************************** **** Warning ************************** *****
This product contains cryptographic features and is
subject to United States and local country laws
governing, import, export, transfer, and use.
Delivery of Cisco cryptographic products does not
imply third-party authority to import, export,
distribute, or use encryption. Importers, exporters,
distributors and users are responsible for compliance
with U.S. and local country laws. By using this
product you agree to comply with applicable laws and
regulations. If you are unable to comply with U.S.
and local laws, return the enclosed items immediately.
A summary of U.S. laws governing Cisco cryptographic
products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by
sending email to export@cisco.com.
************************** ***** Warning ************************** *****
Copyright (c) 1996-2009 by Cisco Systems, Inc.
Restricted Rights Legend
Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706
Insufficient flash space available for this request:
Size info: request:32 free:0 delta:32
open or write(ffsdev/2/write/32) failed
Could not initialize system files in flash.
Type help or '?' for a list of available commands.
ciscoasa>
-------------------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----
ciscoasa# fsck flash:
Unsupported file system type!
%Error checking flash: (No such device)
-------------------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- -------
ciscoasa# fsck disk0:
Unsupported file system type!
%Error checking disk0: ()
-------------------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- -------
ciscoasa# fsck disk1:
%Error checking disk1: ()
-------------------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- -------
ciscoasa# erase flash:
WARNING: Saving activation key file failed. Proceed with operation? [confirm]
Erase operation may take a while. Continue? [confirm]
Erasing the disk0 filesystem will remove all files! Continue? [confirm]
%Error erasing disk0: (No such file or directory)
ciscoasa#
-------------------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- -------
ciscoasa# wr mem
Building configuration...
Cryptochecksum: 881c36e4 22d16c1d 25aa344c 3ed274c7
%Error copying system:/running-config (Not enough space on device)
Error executing command
[FAILED]
ciscoasa#
-------------------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- -------
ciscoasa# dir disk1:/
%Error opening disk1:/ (No such device)
-------------------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- -------
ciscoasa# dir disk0:/
Directory of disk0:/
1164 -rw- 196 09:39:27 Apr 03 2014 upgrade_startup_errors_201 404030939. log
1162 drw- 0 09:39:27 Apr 03 2014 coredumpinfo
1157 drw- 0 09:39:25 Apr 03 2014 crypto_archive
1147 drwx 0 09:39:17 Apr 03 2014 log
0 bytes total (0 bytes free)
-------------------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- -------
ciscoasa# format disk0:
Format operation may take a while. Continue? [confirm]
Format operation will destroy all data in "disk0:". Continue? [confirm]
%Error formatting disk0 (No such file or directory)
ciscoasa#
The ASA is now in a boot loop.
The things tried so far....
Putting the 256Mb memory stick back in - same result (boot loop)
Putting in a 1Gb memory stick from a second working ASA5510 - same result (boot loop)
Putting the new (suspect) 1Gb memory stick in the second working ASA - boots up fine.
This makes me believe there is no problem with the memory
I suspect the ASA is now defective but as the unit has no TAC support, this forum is the last chance before giving up.
I have booted the unit using TFTP and the output is below also the various commands i've tried (i done this with both 256Mb and 8.0.5 image and also 1Gb and 8.3 image the results are the same).
Any further ideas gratefully received...........
Booting system, please wait...
CISCO SYSTEMS
Embedded BIOS Version 1.0(11)2 01/25/06 13:21:26.17
Low Memory: 631 KB
High Memory: 256 MB
PCI Device Table.
Bus Dev Func VendID DevID Class Irq
00 00 00 8086 2578 Host Bridge
00 01 00 8086 2579 PCI-to-PCI Bridge
00 03 00 8086 257B PCI-to-PCI Bridge
00 1C 00 8086 25AE PCI-to-PCI Bridge
00 1D 00 8086 25A9 Serial Bus 11
00 1D 01 8086 25AA Serial Bus 10
00 1D 04 8086 25AB System
00 1D 05 8086 25AC IRQ Controller
00 1D 07 8086 25AD Serial Bus 9
00 1E 00 8086 244E PCI-to-PCI Bridge
00 1F 00 8086 25A1 ISA Bridge
00 1F 02 8086 25A3 IDE Controller 11
00 1F 03 8086 25A4 Serial Bus 5
00 1F 05 8086 25A6 Audio 5
02 01 00 8086 1075 Ethernet 11
03 01 00 177D 0003 Encrypt/Decrypt 9
03 02 00 8086 1079 Ethernet 9
03 02 01 8086 1079 Ethernet 9
03 03 00 8086 1079 Ethernet 9
03 03 01 8086 1079 Ethernet 9
04 02 00 8086 1209 Ethernet 11
04 03 00 8086 1209 Ethernet 5
Evaluating BIOS Options ...
Launch BIOS Extension to setup ROMMON
Cisco Systems ROMMON Version (1.0(11)2) #0: Thu Jan 26 10:43:08 PST 2006
Platform ASA5510
Use BREAK or ESC to interrupt boot.
Use SPACE to begin boot immediately.
Launching BootLoader...
Default configuration file contains 1 entry.
Searching / for images to boot.
No images in /
Error 15: File not found
unable to boot an image
Default configuration file contains 1 entry.
Searching / for images to boot.
No images in /
Error 15: File not found
unable to boot an image
Failsafe booting engaged.
Default configuration file contains 1 entry.
Searching / for images to boot.
No images in /
Error 15: File not found
unable to boot an image
Booting system, please wait...
--------------------------
Launching TFTP Image...
Cisco Security Appliance admin loader (3.0) #0: Mon Nov 2 21:27:21 MST 2009
Loading...
mount: mounting /dev/hda1 on /mnt/disk0 failed
mount: mounting /dev/hda1 on /mnt/disk0 failed
Processor memory 177901568, Reserved memory: 20971520 (DSOs: 0 + kernel: 20971520)
Guest RAM start: 0xd4000080
Guest RAM end: 0xdd400000
Guest RAM brk: 0xd4001000
IO memory 51224576 bytes
IO memory start: 0xd0bff000
IO memory end: 0xd3cd9000
Total SSMs found: 0
Total NICs found: 7
mcwa i82557 Ethernet at irq 11 MAC: 001e.be79.7604
mcwa i82557 Ethernet at irq 5 MAC: 0000.0001.0001
Internal error. Crash dump information may not be read or written to flash
i82546GB rev03 Ethernet @ irq09 dev 3 index 00 MAC: 001e.be79.7600
i82546GB rev03 Ethernet @ irq09 dev 3 index 01 MAC: 001e.be79.7601
i82546GB rev03 Ethernet @ irq09 dev 2 index 02 MAC: 001e.be79.7602
i82546GB rev03 Ethernet @ irq09 dev 2 index 03 MAC: 001e.be79.7603
i82547GI rev00 Gigabit Ethernet @ irq11 dev 1 index 05 MAC: 0000.0001.0002
INFO: Unable to read firewall mode from flash
Writing default firewall mode (single) to flash
Running Activation Key: 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
This activation key is not valid, use default settings only
Encryption hardware device : Cisco ASA-55x0 on-board accelerator (revision 0x0)
Boot microcode : CN1000-MC-BOOT-2.00
SSL/IKE microcode: CNLite-MC-SSLm-PLUS-2.03
IPSec microcode : CNlite-MC-IPSECm-MAIN-2.05
Cisco Adaptive Security Appliance Software Version 8.0(5)
**************************
This product contains cryptographic features and is
subject to United States and local country laws
governing, import, export, transfer, and use.
Delivery of Cisco cryptographic products does not
imply third-party authority to import, export,
distribute, or use encryption. Importers, exporters,
distributors and users are responsible for compliance
with U.S. and local country laws. By using this
product you agree to comply with applicable laws and
regulations. If you are unable to comply with U.S.
and local laws, return the enclosed items immediately.
A summary of U.S. laws governing Cisco cryptographic
products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by
sending email to export@cisco.com.
**************************
Copyright (c) 1996-2009 by Cisco Systems, Inc.
Restricted Rights Legend
Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706
Insufficient flash space available for this request:
Size info: request:32 free:0 delta:32
open or write(ffsdev/2/write/32) failed
Could not initialize system files in flash.
Type help or '?' for a list of available commands.
ciscoasa>
--------------------------
ciscoasa# fsck flash:
Unsupported file system type!
%Error checking flash: (No such device)
--------------------------
ciscoasa# fsck disk0:
Unsupported file system type!
%Error checking disk0: ()
--------------------------
ciscoasa# fsck disk1:
%Error checking disk1: ()
--------------------------
ciscoasa# erase flash:
WARNING: Saving activation key file failed. Proceed with operation? [confirm]
Erase operation may take a while. Continue? [confirm]
Erasing the disk0 filesystem will remove all files! Continue? [confirm]
%Error erasing disk0: (No such file or directory)
ciscoasa#
--------------------------
ciscoasa# wr mem
Building configuration...
Cryptochecksum: 881c36e4 22d16c1d 25aa344c 3ed274c7
%Error copying system:/running-config (Not enough space on device)
Error executing command
[FAILED]
ciscoasa#
--------------------------
ciscoasa# dir disk1:/
%Error opening disk1:/ (No such device)
--------------------------
ciscoasa# dir disk0:/
Directory of disk0:/
1164 -rw- 196 09:39:27 Apr 03 2014 upgrade_startup_errors_201
1162 drw- 0 09:39:27 Apr 03 2014 coredumpinfo
1157 drw- 0 09:39:25 Apr 03 2014 crypto_archive
1147 drwx 0 09:39:17 Apr 03 2014 log
0 bytes total (0 bytes free)
--------------------------
ciscoasa# format disk0:
Format operation may take a while. Continue? [confirm]
Format operation will destroy all data in "disk0:". Continue? [confirm]
%Error formatting disk0 (No such file or directory)
ciscoasa#
ASKER
Yes it has one in it, it is acting exactly the same as the internal flash.
When you try to access it.....
ciscoasa# dir disk1:/
%Error opening disk1:/ (No such device)
This external flash is from a working ASA.
When you try to access it.....
ciscoasa# dir disk1:/
%Error opening disk1:/ (No such device)
This external flash is from a working ASA.
I had a 2600 router do exactly the same thing. Time to open a TAC case and have it replaced.
ASKER
If only i could, it's not covered.
I think it's a gonna!
I think it's a gonna!
ASKER CERTIFIED SOLUTION
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ASKER
Thanks for your help
Any time. Good luck, I hope Cisco can help you out. There may be a SmartNet SKU you can purchase for the 5510 and after a small wait call for warranty. Either way, Cisco usually stands behind their product and should be able to help.
Do you have an external flash card you could insert in the front to test if it works?