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Outlook 2013 - clicking on an embedded link in an email message no longers brings up a web browser

Posted on 2014-04-03
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Last Modified: 2014-04-04
Recently, I updated to Office 2013 and have noticed that in Outlook 2013, if I click on a link embedded into an email, nothing happens beyond some progress dots moving horizontally on the top part of the message window.

If I manually switch over to an active instance of Internet Explorer, sometimes, after about 5-10 seconds, a new tab will open with the link I clicked. Otherwise, it just sits there "thinking".

Is there a security setting that I have to adjust?

PS: I have never installed an alternative browser to IE like Chrome or FF on this machine (a first gen MS Surface Pro running Win 8.1).
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Question by:ou81aswell
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Zack Barresse earned 2000 total points
ID: 39977309
Hi there, take a look at this KB entry which deals with that very issue:

http://support.microsoft.com/kb/310049

Also have a look here:

http://support.microsoft.com/kb/2812744

The second link is for the Office Configuration Analyzer Tool (OffCAT). Download/install/run it to get a nice report telling you any issues with your installation. I'd be willing to bet it flags the error message of 'Hyperlinks are not working in Outlook'. Although it says Outlook, it's an Office-wide issue. There is also a 'Fix it for me' link in the report (generated by this tool). You can get to the same 'Fix it' from the first link I posted and scrolling down on the page until you find the Fix it link.

HTH

Regards,
Zack Barresse
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Author Closing Comment

by:ou81aswell
ID: 39978248
I ran OffCAT and it didn't report any problems with links but it did suggest that I needed to install Office SP 1.

After installing SP1, the problem seems to have gone away.

Thanks.
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LVL 14

Expert Comment

by:Zack Barresse
ID: 39978739
Great! Glad you're up and running. :)

Zack
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