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How to fix SharePoint 2013 cryptic error?

Posted on 2014-04-03
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Last Modified: 2014-11-12
I'm getting this cryptic error when OneDrive is syncing files from/to the cloud to my local computer.

I had it all set up and it was working just fine but then one day i get this error:
"An error has occurred while attempting to synchronize this document library. Please get in touch with your helpdesk"
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Question by:ronfast
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by:Brad Bouchard
ID: 39976139
Check these two and let me know...

http://support.microsoft.com/kb/2813150

http://office.microsoft.com/en-us/office365-sharepoint-online-enterprise-help/solve-problems-youre-having-with-the-onedrive-for-business-sync-app-HA104047973.aspx

There is a limit on filename size and a restriction on special characters in file/folder names; this was the problem I ran into, and the above links are probably what you're dealing with.
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by:ronfast
ID: 39976156
Just a note. they've already sync'd successfully when i set up the document library. i made sure that all of the file names/folders conform to the requirements. i'll check out the 2nd link you provided.
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by:ronfast
ID: 39976181
I get no useful sync error information. if it would at least give me an idea of why the sync failed that would be great. the only real solution that i've found on the web is to stop syncing the library in question and then start the sync over again. this is not a viable solution espescally in a corporate environment. besides i've already done that once. it will work for a while and then will stop with the same error.

I'm just venting because of my frustration.
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by:Brad Bouchard
ID: 39976202
the only real solution that i've found on the web is to stop syncing the library in question and then start the sync over again. this is not a viable solution espescally in a corporate environment. besides i've already done that once. it will work for a while and then will stop with the same error.
I wholeheartedly agree with you that that is not a solution for the long term.  There was one other issue that I ran into personally and that was the number of items in each folder

Per Microsoft:  
Sync limits      
20,000 items in the OneDrive for Business library, including files and folders.
5,000 items in site libraries, including files and folders.
From this link:  http://office.microsoft.com/en-us/office365-sharepoint-online-small-business-help/sharepoint-online-software-boundaries-and-limits-HA102694293.aspx
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by:ronfast
ID: 39976624
So i believe it's the 20,000 items that's the problem. So SharePoint isn't a true Enterprise solution. I have the Enterprise Plan. My plan was to move all of our company's files from local servers to the cloud.

If you could explain to me the 20,000 items? Is that per site collection or each site contained in the site collection? not sure if i'm saying this correctly.
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Brad Bouchard earned 500 total points
ID: 39976645
So SharePoint isn't a true Enterprise solution.
I share your opinion and your pain here as I had several clients who couldn't end up using it in the end.

As far as the 20,000 items, if I'm understanding it correctly (and I think I am ) it means 20,000 items total in the OneDrive (formerly SkyDrive) location; i.e. if you had 4 site collections with 5,000 items each that would be all you could store there.  But I think you can have as many items as you want in the Sharepoint collections, just not more than 5,000 in each collection and not more than 20,000 in your OneDrive.

Make sense?
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by:ronfast
ID: 39976650
makes sense and that would be my take too. Okay, thank you for all your help.
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by:Brad Bouchard
ID: 39976682
Any time my friend.
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by:ronfast
ID: 39976749
Ah, the light just went on in light of your OneDrive limitation comment. I'm a little slow on the uptake. So it's not a problem with SharePoint itself it's a OneDrive problem, right?
The problem was that i was trying to sync the entire site collection to a onsite server and then map drives to each of the various sites so it would look just like what we have now, (i.e. mapped drives to server shares). i was trying to minimize the change that the staff would have to deal with. Since they already use the mapped drives it would be so simple to move them to sharepoint by just remapping their existing drives to the local Sharepoint staging server.
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by:Brad Bouchard
ID: 39976761
I'm a little slow on the uptake. So it's not a problem with SharePoint itself it's a OneDrive problem, right?

That's what I'm thinking.  As long as you stay within the 5000 item per collection limit for SharePoint, you can have as many items as you want (granted you'll have to make more collections), but OneDrive seems to not like more than 20,000 total items.
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by:ronfast
ID: 39976791
Got it. makes more sense now although for the life of me I don't know why MS would place any limits on the enterprise version. Kinda defeats the "Enterprise" part.

thanks again, You took my stress level from total panic to a more of a reasonable level.
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by:Brad Bouchard
ID: 39976815
Got it. makes more sense now although for the life of me I don't know why MS would place any limits on the enterprise version. Kinda defeats the "Enterprise" part.
I thought THE EXACT same thing when I was setting up my first few 0365 deployments for our clients.  If you look at Dropbox, Google Drive, Box, etc, none of them have anything close to these kinds of restrictions.  Makes no sense why MS couldn't figure it out too.
thanks again, You took my stress level from total panic to a more of a reasonable level.
Glad I could help.  Hopefully I'll talk to you soon under less stressful circumstances.
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by:ronfast
ID: 39976820
amen to that
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