Link to home
Start Free TrialLog in
Avatar of Shain Allen
Shain AllenFlag for United States of America

asked on

How to fix SharePoint 2013 cryptic error?

I'm getting this cryptic error when OneDrive is syncing files from/to the cloud to my local computer.

I had it all set up and it was working just fine but then one day i get this error:
"An error has occurred while attempting to synchronize this document library. Please get in touch with your helpdesk"
Avatar of Brad Bouchard
Brad Bouchard

Check these two and let me know...

http://support.microsoft.com/kb/2813150

http://office.microsoft.com/en-us/office365-sharepoint-online-enterprise-help/solve-problems-youre-having-with-the-onedrive-for-business-sync-app-HA104047973.aspx

There is a limit on filename size and a restriction on special characters in file/folder names; this was the problem I ran into, and the above links are probably what you're dealing with.
Avatar of Shain Allen

ASKER

Just a note. they've already sync'd successfully when i set up the document library. i made sure that all of the file names/folders conform to the requirements. i'll check out the 2nd link you provided.
I get no useful sync error information. if it would at least give me an idea of why the sync failed that would be great. the only real solution that i've found on the web is to stop syncing the library in question and then start the sync over again. this is not a viable solution espescally in a corporate environment. besides i've already done that once. it will work for a while and then will stop with the same error.

I'm just venting because of my frustration.
the only real solution that i've found on the web is to stop syncing the library in question and then start the sync over again. this is not a viable solution espescally in a corporate environment. besides i've already done that once. it will work for a while and then will stop with the same error.
I wholeheartedly agree with you that that is not a solution for the long term.  There was one other issue that I ran into personally and that was the number of items in each folder

Per Microsoft:  
Sync limits      
20,000 items in the OneDrive for Business library, including files and folders.
5,000 items in site libraries, including files and folders.
From this link:  http://office.microsoft.com/en-us/office365-sharepoint-online-small-business-help/sharepoint-online-software-boundaries-and-limits-HA102694293.aspx
So i believe it's the 20,000 items that's the problem. So SharePoint isn't a true Enterprise solution. I have the Enterprise Plan. My plan was to move all of our company's files from local servers to the cloud.

If you could explain to me the 20,000 items? Is that per site collection or each site contained in the site collection? not sure if i'm saying this correctly.
ASKER CERTIFIED SOLUTION
Avatar of Brad Bouchard
Brad Bouchard

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
makes sense and that would be my take too. Okay, thank you for all your help.
Any time my friend.
Ah, the light just went on in light of your OneDrive limitation comment. I'm a little slow on the uptake. So it's not a problem with SharePoint itself it's a OneDrive problem, right?
The problem was that i was trying to sync the entire site collection to a onsite server and then map drives to each of the various sites so it would look just like what we have now, (i.e. mapped drives to server shares). i was trying to minimize the change that the staff would have to deal with. Since they already use the mapped drives it would be so simple to move them to sharepoint by just remapping their existing drives to the local Sharepoint staging server.
I'm a little slow on the uptake. So it's not a problem with SharePoint itself it's a OneDrive problem, right?

That's what I'm thinking.  As long as you stay within the 5000 item per collection limit for SharePoint, you can have as many items as you want (granted you'll have to make more collections), but OneDrive seems to not like more than 20,000 total items.
Got it. makes more sense now although for the life of me I don't know why MS would place any limits on the enterprise version. Kinda defeats the "Enterprise" part.

thanks again, You took my stress level from total panic to a more of a reasonable level.
Got it. makes more sense now although for the life of me I don't know why MS would place any limits on the enterprise version. Kinda defeats the "Enterprise" part.
I thought THE EXACT same thing when I was setting up my first few 0365 deployments for our clients.  If you look at Dropbox, Google Drive, Box, etc, none of them have anything close to these kinds of restrictions.  Makes no sense why MS couldn't figure it out too.
thanks again, You took my stress level from total panic to a more of a reasonable level.
Glad I could help.  Hopefully I'll talk to you soon under less stressful circumstances.
amen to that