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Hosting VOIP

My boss is considering offering VOIP as a hosted solution to his clients. Just curious to see what would be needed to even begin considering something like this.

All I can think of is that we would need to have space in a Datacenter for sure.

any other ideas?

what kind of software is needed to actually provide users with this option or anything else that you guys can think of.

thanks

Cliff Galiher

VoIP is probably one of the most difficult and expensive services to host. The biggest expense os that it *really* takes deep technical knowledge.

Hosting email is easy. SMTP has had thirty years to mature, interoperability is nearly ubiquitous, and if a router or component is slightly slow, no big deal.

For VoIP, there are dozens of SIP variants that don't interoperate. More proprietary implementations not based on SIP at all. And how do you troubleshoot a solution when the customer calls and says their audio is cutting in and out? Unlike email, even small variances impact real-time voice.

So really, the first thing you need, more than anything else, is a specialist on staff who knows VoIP forwards and backwards. It isn't like other services where you can have a team of savvy IT generalists and get by on a case by case basis.

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José Méndez

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