Outlook 2007 - Lost Subfolder

Hello,

I recently recreated an outlook profile for a user, as they couldn't access a subfolder. The error message reported that Outlook could not access the folder path. When I then loaded Outlook 2007 the subfolders were missing. Can you please advise how the folders can be retrieved?

Thanks
wcgplcAsked:
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Imtiaz HashamTechnical Director / IT ConsultantCommented:
Right click the file and under general, ensure under Advanced, there is no button called Unblock.  if it's there, click it.

Go to Security tab, advanced, owner and take ownership.  The errors show file permission issues :)

Alternatively, the PST is corrupt.
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Sam Simon NasserIT Support ProfessionalCommented:
you should check the outlook folder permissions in the first place ...
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wcgplcAuthor Commented:
The subfolder was made by the user in his mailbox. The problem was intermittent.
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wcgplcAuthor Commented:
The attached is the error that the user was receiving.
1.jpg
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Imtiaz HashamTechnical Director / IT ConsultantCommented:
Can you check the original PST that you had please - take a backup copy of the file and open it using Outlook.
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MaheshArchitectCommented:
Try below article , it may help
http://desigeek.com/blog/amit/2007/01/17/solved-case-of-the-invisible-folder-in-outlook-and-exchange/

Also regarding above error it look like that user has created pst on network share which is not mapped \ not having permissions causing error
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Imtiaz HashamTechnical Director / IT ConsultantCommented:
And run ScanPST on the PST file too please
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Sam Simon NasserIT Support ProfessionalCommented:
as shown in the error image:
you do not have permission to read / right that folder
the location (Q:\Exchange) is not available / disconnected.

just right click the folder (exchange), properties, permission and give the user / users / everyone a read and write access.
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wcgplcAuthor Commented:
Tried both of the above and received these two errors.
2.jpg
3.png
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wcgplcAuthor Commented:
The user has full permissions.
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wcgplcAuthor Commented:
It's sorted, turns out the server was causing the problem. Thank you for your help.
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