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Outlook 2007 - Lost Subfolder

Posted on 2014-04-04
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Last Modified: 2014-04-04
Hello,

I recently recreated an outlook profile for a user, as they couldn't access a subfolder. The error message reported that Outlook could not access the folder path. When I then loaded Outlook 2007 the subfolders were missing. Can you please advise how the folders can be retrieved?

Thanks
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Question by:wcgplc
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Expert Comment

by:Sam Simon Nasser
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you should check the outlook folder permissions in the first place ...
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Author Comment

by:wcgplc
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The subfolder was made by the user in his mailbox. The problem was intermittent.
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Author Comment

by:wcgplc
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The attached is the error that the user was receiving.
1.jpg
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Expert Comment

by:Imtiaz Hasham
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Can you check the original PST that you had please - take a backup copy of the file and open it using Outlook.
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Expert Comment

by:Mahesh
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Try below article , it may help
http://desigeek.com/blog/amit/2007/01/17/solved-case-of-the-invisible-folder-in-outlook-and-exchange/

Also regarding above error it look like that user has created pst on network share which is not mapped \ not having permissions causing error
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Expert Comment

by:Imtiaz Hasham
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And run ScanPST on the PST file too please
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by:Sam Simon Nasser
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as shown in the error image:
you do not have permission to read / right that folder
the location (Q:\Exchange) is not available / disconnected.

just right click the folder (exchange), properties, permission and give the user / users / everyone a read and write access.
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Author Comment

by:wcgplc
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Tried both of the above and received these two errors.
2.jpg
3.png
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Author Comment

by:wcgplc
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The user has full permissions.
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Imtiaz Hasham earned 500 total points
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Right click the file and under general, ensure under Advanced, there is no button called Unblock.  if it's there, click it.

Go to Security tab, advanced, owner and take ownership.  The errors show file permission issues :)

Alternatively, the PST is corrupt.
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Author Comment

by:wcgplc
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It's sorted, turns out the server was causing the problem. Thank you for your help.
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