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Outlook 2007 - Lost Subfolder

Hello,

I recently recreated an outlook profile for a user, as they couldn't access a subfolder. The error message reported that Outlook could not access the folder path. When I then loaded Outlook 2007 the subfolders were missing. Can you please advise how the folders can be retrieved?

Thanks

Sam Simon Nasser

you should check the outlook folder permissions in the first place ...

wcgplc

ASKER

The subfolder was made by the user in his mailbox. The problem was intermittent.

wcgplc

ASKER

The attached is the error that the user was receiving.
1.jpg

Imtiaz Hasham

Can you check the original PST that you had please - take a backup copy of the file and open it using Outlook.

Mahesh

Try below article , it may help
http://desigeek.com/blog/amit/2007/01/17/solved-case-of-the-invisible-folder-in-outlook-and-exchange/

Also regarding above error it look like that user has created pst on network share which is not mapped \ not having permissions causing error

Imtiaz Hasham

And run ScanPST on the PST file too please

Sam Simon Nasser

as shown in the error image:

you do not have permission to read / right that folder

the location (Q:\Exchange) is not available / disconnected.

just right click the folder (exchange), properties, permission and give the user / users / everyone a read and write access.

wcgplc

ASKER

Tried both of the above and received these two errors.
2.jpg
3.png

wcgplc

ASKER

The user has full permissions.

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Imtiaz Hasham

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wcgplc

ASKER

It's sorted, turns out the server was causing the problem. Thank you for your help.