Computer crash at sleep
Posted on 2014-04-04
Hell, I have a Windows 7 user who complains that his laptop occasionally does not resume from sleep mode, but instead Windows restarts after unexpected stop.
I have acquired the attached event log, and the PC did go to sleep around 10AM and resumed around 2PM.
The event log is however not very informative, as I can only tell that some services stop and that the shutdown was unexpected. I have experienced bluescreens in the past where an analysis of the crash dump could tell which drivers that could not handle the change of powerstate, but the user claims that no crash dumps are available in the dump folder.
This gives very little information about how to proceed in order to learn more, so please advise.