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cisco call manager call forward dn 3

We have set up an office with temporary numbers off of an other building since we won't have the permanent numbers for another couple of weeks.  we set up the temp numbers on dn 3 but the forward all button doesn't work.  message is unable to create a call, the maximum number of calls for this line has been reached.   The dn for line 3 is the primary extension and I've played with increasing the number of simultaneous calls on dn 3 but still receive the same error message.

any ideas or thoughts?  thanks so much
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techlinden
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techlinden
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1 Solution
 
José MéndezCommented:
Sounds like a Callmanager Express System, could you please clarify if it is the case or if it is the server version?
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techlindenAuthor Commented:
no, it's not a cme install.  This is a full server install.
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José MéndezCommented:
Ok. You don't need to have those 3 numbers associated to a phone in callmanager versions 6 and higher. What version is yours?

You may remove the device association, and when doing so, you will see a check box called "Active", that allows you to configure call forward all to a desired number, and you won't have to worry about Busy triggers or Maximum calls for that directory number.

Do you need to have those numbers tied to a phone? What phone model is it at this time?
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techlindenAuthor Commented:
It's version 9 call manager.    i disassociated the device on that line but didn't get an option to forward.   In any case, i don't necessarily need to forward the line through the gui would like to be able to do it via the phone.
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techlindenAuthor Commented:
It's probably going to be a moot point in a day or so.  once i put a number on dn1 call forwarding works fine and we're suppose to get our block of permanent dids either today or tomorrow.    just would be nice to know why it doesn't work on dn3 for informational purposes.  :)
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José MéndezCommented:
Ok, I didn't get the phone model though
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techlindenAuthor Commented:
it's 8945 model of phone.
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José MéndezCommented:
This may be a bug. Have you tried upgrading the firmware? What are they running at the moment?
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techlindenAuthor Commented:
the firmware on the phone?   phone information shows sccp9-3-2-11
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José MéndezCommented:
Ok yeah, so there is a good chance that this is a bug. You may want to upgrade to firmware 9.4.1
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techlindenAuthor Commented:
Talked to our phone vendor and this is actually something that can't be done from secondary lines.   documentation is below.  has to be done through the browser and not the phone.

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/100304-cfwdall-softkey.html
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techlindenAuthor Commented:
no one gave the correct answer and phone vendor was able to resolve.
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techlindenAuthor Commented:
phone vendor
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