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cisco call manager call forward dn 3

Posted on 2014-04-04
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Last Modified: 2014-05-03
We have set up an office with temporary numbers off of an other building since we won't have the permanent numbers for another couple of weeks.  we set up the temp numbers on dn 3 but the forward all button doesn't work.  message is unable to create a call, the maximum number of calls for this line has been reached.   The dn for line 3 is the primary extension and I've played with increasing the number of simultaneous calls on dn 3 but still receive the same error message.

any ideas or thoughts?  thanks so much
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Question by:techlinden
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by:José Méndez
ID: 39980082
Sounds like a Callmanager Express System, could you please clarify if it is the case or if it is the server version?
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by:techlinden
ID: 39982044
no, it's not a cme install.  This is a full server install.
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by:José Méndez
ID: 39982078
Ok. You don't need to have those 3 numbers associated to a phone in callmanager versions 6 and higher. What version is yours?

You may remove the device association, and when doing so, you will see a check box called "Active", that allows you to configure call forward all to a desired number, and you won't have to worry about Busy triggers or Maximum calls for that directory number.

Do you need to have those numbers tied to a phone? What phone model is it at this time?
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Author Comment

by:techlinden
ID: 39983299
It's version 9 call manager.    i disassociated the device on that line but didn't get an option to forward.   In any case, i don't necessarily need to forward the line through the gui would like to be able to do it via the phone.
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Author Comment

by:techlinden
ID: 39983494
It's probably going to be a moot point in a day or so.  once i put a number on dn1 call forwarding works fine and we're suppose to get our block of permanent dids either today or tomorrow.    just would be nice to know why it doesn't work on dn3 for informational purposes.  :)
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by:José Méndez
ID: 39983605
Ok, I didn't get the phone model though
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Author Comment

by:techlinden
ID: 39984186
it's 8945 model of phone.
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by:José Méndez
ID: 39984289
This may be a bug. Have you tried upgrading the firmware? What are they running at the moment?
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Author Comment

by:techlinden
ID: 39984456
the firmware on the phone?   phone information shows sccp9-3-2-11
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Expert Comment

by:José Méndez
ID: 39984494
Ok yeah, so there is a good chance that this is a bug. You may want to upgrade to firmware 9.4.1
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Accepted Solution

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techlinden earned 0 total points
ID: 40028120
Talked to our phone vendor and this is actually something that can't be done from secondary lines.   documentation is below.  has to be done through the browser and not the phone.

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/100304-cfwdall-softkey.html
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Author Comment

by:techlinden
ID: 40033430
no one gave the correct answer and phone vendor was able to resolve.
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Author Closing Comment

by:techlinden
ID: 40039025
phone vendor
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