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Internet wont connect, but will connect in safe mode

Posted on 2014-04-04
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Last Modified: 2014-04-12
Hello, I have a internet provider called sniper hill, and it will be connected and then it will go out, but when I boot in safe mode, the network works. I am using a cat 5 cable as well. I have Norton antivirus as well on my computer. Can you please help me resolve this?
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Question by:tkgj11
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Expert Comment

by:mebaby333
ID: 39978534
download rougue killer from http://www.bleepingcomputer.com/download/roguekiller/
download Malwarebytes from http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

Scan your machine


Probably a virus or malware
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Expert Comment

by:nick2253
ID: 39978535
At first glance, I want to say that this is a network card driver error.  But before we get to that, let's do a little more diagnosing first.

Can you first tell us what your Operating System is? (e.g. Windows 7, Windows XP, Windows Vista)
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Expert Comment

by:CompProbSolv
ID: 39978544
With internet connectivity problems, it is usually very helpful to confirm if it is an actual connection problem or a name (DNS) problem.  For a good test of this, do:
start
run
cmd
ping 4.2.2.2
ping google.com
exit

Pinging 4.2.2.2 will tell you if you are reliably getting to the internet by number.  It will do four quick tests.  If you want it to run continuously (until you hit Ctrl-C), type:
ping -t 4.2.2.2

Pinging google.com will confirm if name resolution is working.  If it can't change google.com into an IP address (number.number.number.number), then you have a DNS problem.  If that is the case, run the following and post the results here:

ipconfig /all
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Expert Comment

by:mebaby333
ID: 39978546
You can also try a different web browser like Firefox or Opera to test if it is a possible hijack
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Expert Comment

by:mebaby333
ID: 39978547
If it were a DNS issue it would not function in Safemode correct?
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Author Comment

by:tkgj11
ID: 39978550
I have win 8, and its a brand new computer. before i installed norton on my computer i was able to use the  internet with no issues. I also have another internet provider called iclos and using a cat5 cable I am able to acces the internet. Just for some reason when i use sniper hill it does not work. Well I will say that it worked for 5min and then it stopped. I somehow believe its norton but i am not sure
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Expert Comment

by:nick2253
ID: 39978553
It sounds like it's a problem with your firewall configuration (probably trusted vs untrusted).  Do you have the full Norton Security Suite, or just Norton Antivirus?
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Expert Comment

by:mebaby333
ID: 39978558
I see... possibly a setting within Norton? I wonder if Norton is offended by the name "Sniperhill"
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Author Comment

by:tkgj11
ID: 39978559
yes i believe its my firewall. I have norton 360.
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Author Comment

by:tkgj11
ID: 39978565
it seems that way. I am on the internet in safe mode now, but once i reboot to get to my normal screen, connection will come up and drop. it does this for both of my laptops which i have norton installed on both of them
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Expert Comment

by:mebaby333
ID: 39978585
Did Norton ask you if you wanted to trust the connection at any point?
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Expert Comment

by:mebaby333
ID: 39978586
Also did you check and make sure your windows firewall is disabled?
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Expert Comment

by:mebaby333
ID: 39978611
Try resetting your Norton 360 firewall

From the main page of N 360 select Settings choose Firewall then choose General Settings Tab then choose Firewall Reset then  Reset [+]

If this does not resolve it then you can try uninstalling and reinstalling Norton to reset the firewall rules... some have used the reset and it did not completely reset the rules.
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Accepted Solution

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tkgj11 earned 0 total points
ID: 39979544
Hey guys, I have to try these steps in a few hours on sniper hill. So you saying I can disable the firewall for windows? I dont want to unistall norton because I have alot of fraud going on when norton is not installed. I just want to be able to use my internet with my sniper hill plugged in. I will try to reset my firewall mebaby333
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Author Closing Comment

by:tkgj11
ID: 39995867
I didnt figure the reason out, and I wont worry about it
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