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wireshark on Avaya ip phone

Posted on 2014-04-04
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Last Modified: 2014-04-10
I captured the traffic for an Avaya VoIP phone with Wireshark. the user phone (10.10.10.100) is calling another user on the remote site (10.10.30.100). I am not sure I understand the flow of UDP. I don't see the conversation between 10.10.10.100 and 10.10.20.100. I only see the conversation between 10.10.10.100 and 10.10.20.1 (the IP Office). 10.10.10.100 and 10.10.20.1 are on the same location.
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Question by:leblanc
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by:giltjr
giltjr earned 334 total points
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i"m pretty sure that the phones don't directly talk to each other.  The "conversation" goes through the VOIP server.

Just like with "land line" type phone systems.  Just like PBX systems, the phones don't directly connect to each other, they go through the PBX.
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by:leblanc
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So is it possible to see the IP address of the phone that it is communicating with?
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by:giltjr
giltjr earned 334 total points
ID: 39979028
You would have to do a packet capture in a way that you would see all traffic to/from the VOIP server.

However, unless you filter on both phones IP addresses, that means you would see ALL VOIP traffic.

Oh, UDP flow.  There is NONE.  UDP is a through over your should and hope it gets there protocol.  Just because you see a UDP datagram go from hostA to hostB, does not mean that you will see one coming back from hostB to hostA.  

UDP is a very unreliable protocol from a network point of view.  Any "reliability" must be handled by the application as the network does NOT provide any for UDP.
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dssisupport earned 166 total points
ID: 39979060
This can also be affected by the Avaya switch programming. There is a parameter in the Avaya Signaling Group configuration called Direct IP-IP Audio Connections?. If it is set to Yes then the two stations will communicate directly. If it is set to No then both sides go through the PBX connection.
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