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Email Signtaure picture not showing

Posted on 2014-04-04
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Last Modified: 2016-10-09
Hi
We are using exchange 2003 with outlook 2010. We use code two for exchange for our email signatures. I have created a signature which is our company logo with details on with a jpg file, sometimes it doesn't display for the recipient it shows up as an attachment jpg?

I created the gif, then copy this to the email server then created the signature by selecting the .html file which previews fine

Is this something I can fix or is it dependent on their email client settings and spam filter?
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Question by:jwc1972
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Expert Comment

by:Simon Butler (Sembee)
ID: 39979130
The simple answer to this is to not use images in a signature.
As you have guessed, it is completely dependant on the client rendering the message correctly. You have no way of controlling that. Furthermore if you embed the image it will cause bloat in the signature, but if you externally link to it then it can get flagged as spam.

There is no one size fits all answer, other than not using images at all.

Simon.
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Accepted Solution

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EEhotline earned 500 total points
ID: 39979137
There are several scenarios under which a picture in the message body will still show up as an attachment.

Mail recipient is using another mail client
Mail is not received in HTML format but in Plain Text format
Virus scanner integration

It is safe to say that other mail clients could behave differently still and would show both the paperclip icons as an additional attachment while the message is still being received in HTML
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