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Avaya Voicemail to email Exchange 2013

Posted on 2014-04-04
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Medium Priority
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Last Modified: 2014-12-15
I have an Avaya phone system that is sending voicemails to email.  It all was working just fine on Exchange 2007 but we migrated to Exchange 2013 and now I get the emails still but the attachment is not attached.  It is most likely not Outlook blocking it since our mobile phones are not able to see the attachments either.

This is how the message looks when i get it without the attachment:

This is a multi-part message in MIME format.

--{825c87c0-a11c-43af-9de4-650bb6bc488f}
Content-Type: text/plain;
    charset=iso-8859-1
Content-Transfer-Encoding: quoted-printable

IP Office Voicemail redirected message

--{825c87c0-a11c-43af-9de4-650bb6bc488f}
Content-Type: audio/wav;
    name="MSG00262.WAV"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
    filename="MSG00262.WAV"
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/X/9f/p/wAAAAAAAAsACwAAAAAAAAD1//X/CwALAAsACwD1//X/CwD1//X/9f/1/wsA9f/p/+n/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CwAAABcA9f8AAAAA9f8LAPX/AAAAAPX/CwAAAAsA9f8AAAAA9f8LAPX/CwALAAsA9f8LAPX/9f/1
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9f/1//X/6f/1/+n/9f/1//X/AAAAAAAACwD1/wAAAAAAAAsAAAALAAAA9f/1//X/9f8LAPX/9f/1
//X/9f/1//X/6f/1//X/9f8LAPX/CwD1//X/9f/1/wsA9f/1//X/9f/1/+n/9f/1/wAAAAAAAAAA
AAALAAAAAAALAPX/9f/1//X/9f/1//X/9f/1//X/9f/1//X/9f/1//X/AAD1/wAAAAD1/wsAAAAA
AAAAAAAAAAAAAAD1//X/AAAAAAAACwALAAsA9f8LAPX/9f/p//X/9f/p//X/AAD1//X/AAAAAAAA
9f/1//X/CwALAAsACwALAAsA9f/1//X/9f/1//X/9f/1//X/9f8AAAAAAAALAAsA9f/1//X/9f8L
APX/9f/1//X/CwD1/+n/6f/1//X/AAD1//X/9f/1/wsACwALAPX/CwALAAsACwALAAsAAAAAAAAA
9f8AAAAAAAD1/wsA9f/1//X/6f/1/+n/9f/1//X/AAAAAPX/AAAAAAAA9f/1/wAAAAAAAAAAAAAA
AAsAAAAAAAAAAAALAAsA6f/1//X/9f/1/+n/9f/1//X/CwD1//X/9f/1/+n/9f/1/wAAAAAAAPX/
9f8AAAAAAAAAAPX/AAAAAAAAAAAAAAAAAAD1/wAAAAAAAAAACwAAAAAA9f/1//X/9f8LAPX/9f/1
//X/6f/p//X/9f/1/wAA9f/1/wAAAAALAAAACwAAAAAAAAAAAAAAAAALAPX/9f/p//X/9f/1/wAA
9f8AAAAA9f8AAAAAAAALAAAACwAAAPX/9f/1//X/9f/1//X/CwD1//X/9f/1//X/9f/1//X/9f/1
//X/9f/1//X/9f8AAAAAAAAAAAAAAAAAAPX/9f8AAAAAAAALAAAAAAAAAPX/AAAAAAAACwALAPX/
9f/1//X/CwD1/wsA9f/1//X/9f8LAOn/9f/1/+n/9f/1//X/AAAAAPX/9f/1//X/CwALAAsACwAL
AAAAAAAAAAAAAAALAPX/CwD1//X/9f/1/wsA9f/1//X/9f8LAPX/9f/1//X/9f/1//X/9f/1//X/
CwALAPX/9f/1//X/6f/1/wAAAAAAAAAAAAAAAPX/9f8AAAAAAAAAAAsAAAALAAAAAAAAAAAA9f/1
//X/CwD1/+n/9f8LAPX/9f/1//X/CwDp/wsACwD1/wsA9f/1//X/CwD1//X/CwD1//X/9f/p//X/
9f8LAPX/9f/1//X/AAALAAAAAAAAAAAAAAAAAAAACwAAAAsACwD1/wsACwD1//X/9f/1//X/9f/1/3QA
wACj/6//LgCX/9L/r/+j/y4A9f+X/yMAIwAo/8b/jP9A/yj/uv8GAfX/QP/vADUBl/9p/wYBBgEj
ACMA2AA=

--{825c87c0-a11c-43af-9de4-650bb6bc488f}--
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Question by:AltaPac
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LVL 42

Accepted Solution

by:
kevinhsieh earned 2000 total points
ID: 39980150
Which Avaya voicemail product are you using? Their older Modular Messaging product was designed for Exchange 2007, barely works with Exchange 2010, and doesn't work with Exchange 2013. It is also end of life and end of support. Their new Aura product is supposed to work, though we are waiting to heat that it is ready for prime time before we upgrade to it so we can upgrade our Exchange
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